Lead with Your Customer!: Transforming Your Culture and Brand into World-class Excellence

图书标准信息

• 作者 Mark David、J.Jeff Kober 著
• 出版社 ASTD Press
• 出版时间 2010-06
• 版次 1
• ISBN 9781562867157
• 定价 210.00元
• 装帧 精装
• 开本 其他
• 纸张 其他
• 页数 224页
• 正文语种 英语

【内容简介】

Whatdosuccessfulorganizationsdothatmakesthemconsistentlysuccessful?It’ssimpleandyet,deep—theyservetheircustomersbyunderstandingtheirneedsandexpectationsandthen,delivertothoseneedsandexpectations.WithyearsofexperienceandresearchdevelopedwhileworkingwithFortune500companies,authorsMarkDavidJonesandJ.JeffKoberhavecreatedtheWorld-ClassExcellence?Model.SupportedbytheworktheauthorsperformedwhileatDisney,thismodelbuildsonthecoreprinciplesofvalues,vision,andstandards,andthe6-Ps—primarydeliverymethodsofworld-classexcellencethatallowsyoutotransformyourorganization’scultureandbrand.Thismodelservesasaguidingbeaconforleaders,aligningtheworktobottom-lineresults,long-termsuccess,andworld-classreputation.

【作者简介】

J.JeffKober,CEOofWorld-ClassBenchmarkinghasmorethan25yearsexperienceintheworldofperformanceimprovementforboththepublicandprivatesector.Hisexperiencecoversabroadrangeofwork,includingasaconsultantfortheDisneyInstitute,responsibleforbuildingDisneyscustomerserviceandcreativityprograms.MarkDavidJonesistheCOOofWorld-ClassBenchmarking.Anacclaimedspeaker,trainer,consultant,andorganizationaltransformationexpert,Markhasheldavarietyofleadershiprolesduringhis26yearDisneycareer.AstheseniorconsultantfortheDisneyInstitute,MarkledLeadership,Creativity&Innovation,andQualityServiceinitiatives.BothauthorsresideintheOrlando,Floridaarea.