Practical methods for solving messy problems in the office
From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems—and prepare for you when they do arise—this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.
Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges as:
Handling a crisis in an employee's life Negotiating salary and announcing pay cuts Managing personal problems, from body odor to personal calls Responding to accusations of sexual harrassment Addressing generational problems Enlisting expert assistance
Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.
【作者简介】
Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.
【目录】
Foreword Ch. 1 Facing your day 3 Ch. 2 From challenges to solutions 10 Ch. 3 The manager's survival guide 14 Ch. 4 Money issues 25 Ch. 5 When sex shows up at work 36 Ch. 6 When personal issues affect work life 51 Ch. 7 Pranks, put-downs, and bending the rules 62 Ch. 8 New employee orientation issues 72 Ch. 9 Time and punctuality issues 89 Ch. 10 Attitude problems 100 Ch. 11 Problems between generations 109 Ch. 12 Justice issues on the job 122 Ch. 13 Anger on the job 132 Ch. 14 Fear in the office 143 Ch. 15 Illness issues 151 Ch. 16 Failure - employee or company 163 Ch. 17 Emergencies 176 Ch. 18 Broken rules 185 Ch. 19 Respect 196 Ch. 20 When to get help 209 Ch. 21 Learning leadership 228 Ch. 22 Resources for learning 235
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