目录 Introduction to the Second Editioniv 第二版导言 Module 1 Cultural diversity and socializing 文化多样性和社交 Unit 1 Building a relationship6 建立关系 1 Cross-cultural understanding (1)6 跨文化理解(1) 2 Welcoming visitors8 欢迎参观者 3 Small talk: keeping the conversation going10 闲聊:让谈话继续下去 Unit 2 Culture and entertainment14 文化和娱乐 1 Cross-cultural understanding (2)14 跨文化理解(2) 2 Inviting, and accepting or declining15 邀请、接受或拒绝 3 Eating out19 外出就餐 Module 2 Using the telephone 电话沟通 Unit 3 Could I leave a message?24 我可以留言吗 1 Preparing to make a telephone call24 为打电话做准备 2 Receiving calls25 接电话 3 Taking and leaving messages26 留言 4 Asking for and giving repetition28 要求重复和给予重复 5 The secretarial barrier29 来自秘书的阻力 Unit 4 Good to hear from you again!34 很高兴再次接听你的电话 1 Cross-cultural communication on the telephone (1)34 跨文化电话沟通(1) 2 Setting up appointments37 预约 3 Changing appointments40 约定变更 4 Ending a call41 结束通话 Unit 5 Unfortunately there’s a problem …45 报歉,有一个问题…… 1 Cross-cultural communication on the telephone (2)45 跨文化电话沟通(2) 2 Problem solving on the telephone46 通过电话沟通解决问题 3 Complaints48 投诉 Module 3 Presentations 演讲或展示 Unit 6 Planning and getting started55 计划和开始 1 Presentation technique and preparation55 演讲或展示技巧及准备 2 The audience58 受众 3 Structure (1) The introduction59 结构:(1)介绍 Unit 7 Image, impact and making an impression64 形象、影响和留下印象 1 Using visual aids: general principles64 利用视觉辅助:一般规则 2 Talking about the content of visual aids66 谈视觉辅助的内容 3 Describing change70 描述变化 Unit 8 The middle of the presentation76 演讲或展示中 1 Holding the audience’s attention76 抓住受众的注意力 2 Structure (2) The main body78 结构:(2)主体
3 Listing information78 列出信息 4 Linking ideas80 连接观点 5 Sequencing82 排序 Unit 9 The end is near … this is the end87 接近尾声……结束 1 Structure (3) The end87 结构:(3)结尾 2 Summarizing and concluding88 总结陈词 3 Questions and discussion89 问题和讨论 Module 4 Meetings 会议 Unit 10 Making meetings effective97 高效会议 1 What makes a good meeting?97 成就一次好的会议的因素有哪些? 2 Chairing a meeting98 主持会议 3 Establishing the purpose of a meeting99 确定会议目标 Unit 11 Sorry to interrupt, but …103 报歉,打断一下 1 The structure of decision making103 决议步骤 2 Stating and asking for opinion105 陈述和询问意见 3 Interrupting and handling interruptions107 打断和处理打断 Unit 12 What do you mean by … ?113 你的意思是…… 1 Asking for and giving clarification113 要求说明和给予说明 2 Delaying decisions114 推迟决议 3 Ending the meeting116 结束会议 Module 5 Negotiations 谈判 Unit 13 Know what you want124 知道自己想要什么 1 Types of negotiation124 谈判的类型 2 Preparation for a negotiation125 为谈判做准备 3 Making an opening statement127 做公开陈述 Unit 14 Getting what you can132 获取你能得到的 1 Bargaining and making concessions132 讨价还价和让步 2 Accepting and confirming135 接受和确认 3 Summarizing and looking ahead137 总结和展望 Unit 15 Not getting what you don’t want142 不获取你不想要的 1 Types of negotiator142 谈判者的类型 2 Dealing with conflict144 处理冲突 3 Rejecting146 拒绝 4 Ending the negotiation149 结束谈判
资料卡 File cards 1A to 19A154 File cards 1B to 19B162 File cards 20 to 33171
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