Beyond Performance Management

图书标准信息

• 作者 Harvard Business Review Press 著
• 出版社 Perseus
• 出版时间 2012-01
• 版次 1
• ISBN 9781422141953
• 定价 255.80元
• 装帧 精装
• 开本 16开
• 纸张 胶版纸
• 页数 288页
• 正文语种 英语

【内容简介】

JeremyHopeandhiscoauthor,StevePlayer,assesssomecommonandallegedlyhard-headedtoolsthatfirmsoftenuseinanattempttoimproveperformance,everythingfrommissionstatementsthroughSixSigmathroughhigh-poweredexeccompensation.Thisisasupremelyusefulbook,helpingmanagersandexecsnavigatetheincreasinglycrowdedofferingsofhowtomanageacompanyandsetstrategicdirections.ShouldyouadoptSixSigma?Whatvaluedoperformanceevaluationsreallyoffer?Whatisleanaccounting?HopeandPlayerofferrealanalysisandusefulsolutions.

【作者简介】

JeremyHopeiscofounderoftheBeyondBudgetingRoundTable(BBRT)andhasauthorednumerousbooksandarticlesonperformancemanagementincludingReinventingtheCFO(2006).StevePlayeristhedirectorofBBRTNorthAmericaandcoauthorofFutureReady(2010).

【目录】

Preface

Introduction

PART h STRATEGIC PLANNING

1. Mission Statements

2. Strategic Planning

3. Stretch Goals

4. Balanced Scorecard

5. Dynamic Resource Management

6. Enterprise Risk Management

7. Knowledge Management

8. Benchmarking

9. Sustainability

PART Ih SHAREHOLDER AND CUSTOHER VALUE

10. Intangible Assets

11. Economic Value Added

12. KeyValue Drivers

13. Revenue Growth Analysis

14. Customer Value Proposition

15. Customer Relationship Management

16. Strategic and Profitable Customers

17. Loyalty Management

PART II1: LEAN COST HANAGEHENT

18. Total Quality Management

19. Activity-Based Costing

20. Business Process Reengineering

21. Lean Manufacturing

22. Lean Services

23. Six Sigma

24. Target Costing

25. Lean Accounting

26. Shared Services

27. Outsourcing and Offshoring

28. Investment (Portfolio) Management

29. Expense Management

PART IV: PERFORHANCE HEASUREHENT

30. Enterprise Resource Planning (ERP) Systems

31. Business Intelligence

32. Key Performance Indicators

33. Rolling Forecasts

34. Business Analytics

35. Best-Practice Reporting

36. Open Book Management

PART V: PERFORHANCE EVALUATION

37. Performance Appraisals

38. Recognition and Rewards

39. Executive Compensation

40. Profit-Sharing Schemes

Notes

Acknowledgments

About the Authors