目录 Chapter 8 Products(产品) Ⅰ.Nature of Products(产品的本义) Ⅱ.Research and Development(研究与开发) Ⅲ.Product Life Cycle(产品的生命周期) Chapter 9 Pricing(定价) Ⅰ.Nature of Pricing(定价的本义) Ⅱ.Pricing Objectives(定价目标) 111.Pricing Policies(定价策略) Chapter 10 Production Management(生产管理) Ⅰ.Facility Location(厂址选择) Ⅱ.Product Design(产品设计) Ⅲ.QuaIity Control(质量控制) Chapter 11 Human Resources Management(1)(人力资源管理) Ⅰ.Maslow’S Hierarchy of Needs(马斯洛的需求层次理论) Ⅱ.Herzberg’S Two-Factor Theory(赫兹伯格的双因素理论) Ⅲ.McGregor’S Theory X and Theory Y(麦格雷戈的X理论和Y理论) Ⅳ.Job Enrichment(工作丰富化) Chapter 12 Human Resources Management(2)(人力资源管理)(2) Ⅰ.The Selection Process(人员选择过程) Ⅱ.Financial Compensation(经济补偿) Ⅲ.Promotions,Transfers,and Separations(提升、调动和离职) Chapter 13 Business Communication sKilIs(1)(商务沟通技能)(1) Ⅰ.Good~unication Works(良好沟通行之有效) Ⅱ.Nonverbal Communication Skills(非语言沟通技能) Ⅲ.Listening Skills(聆听技能) Chapter 14 Business Communication Skills(2)(商务沟通技能)(2) Ⅰ.Resolving Conflict(解决冲突) Ⅱ.Work Team Communication(团队沟通) Ⅲ.Public Speaking Skills(演讲技能) Chapter 15 Marketing(1)(营销)(1) Ⅰ.The Marketing Concept(营销的概念)、 Ⅱ.Functions of Marketing(营销的职能) Ⅲ.The Marketing Mix(营销组合) Ⅳ.Marketing Research(市场调查) Chapter 16 Marketing(2)(营销)(2) Ⅰ.Sales Promotion(促销) Ⅱ.Advertising(广告) Ⅲ.Publicity(宣传) Chapter 17 Financial Management(财务管理) Ⅰ.Objective of Financial Management(财务管理的目标) Ⅱ.Sources of Funds(资金来源) Ⅲ.Uses of Funds(资金使用) Chapter 18 Accounting and Financial Statements(会计和财务报表) Ⅰ.Accounting and Accountants(会计和会计人员) Ⅱ.The Income Statement(收益表) Ⅲ.The BalanceSheet(资产负债表) Chapter 19…Bu…si…ne…ss L…aw Ⅰ.Types and Sources of Law(法律的种类和来源) Ⅱ.The Contract Law(合同法) Ⅲ.The Law of Property(财产法) Ⅳ.The Law of Torts(民事侵权行为法) Chapter 20 Risk Management and Insurance(风险管理和保险) Ⅰ.Risk and Risk Management Technique(风险和风险管理技术) Ⅱ.Basics of Insurance(保险基础知识) Ⅲ.Types of Insurance and Crisis in the Insurance Industry(保险的种类和保险业的危机) Chapter 21 Computers and Information Systems(计算机和信息系统) Ⅰ.The Management Information System(管理信息系统) Ⅱ.The Intemet,Intranets,and Extranets in Business(商务中的因特网、内联网和外联网) Ⅲ.Business-to-Consumer E-Commerce(企业对客户的电子商务) Chapter 22 International Business(国际商务) Ⅰ.Theories of Absolute and Comparative Advantage(绝对利益和比较利益理论) Ⅱ.Fornls of International Trade(国际贸易的形式) Ⅲ.Multinational Business(跨国公司) Ⅳ.Trade Barriers(贸易壁垒) Appendix Ⅰ Glossary(商务术语表) Appendix Ⅱ Key to Exercises(练习参考答案)
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