管理学(4版清华管理学系列英文版教材)(英文版)【正版新书】
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作者[美]斯蒂芬·P. 罗宾斯 [美]玛丽·库尔特
出版社清华大学出版社
ISBN9787302569732
出版时间2021-01
装帧平装
开本16开
定价99元
货号31066010
上书时间2024-07-05
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作者简介
斯蒂芬?P.罗宾斯（StephenP.Robbins）美国圣迭戈州立大学荣誉退休教授，管理学与组织行为学领域全球最畅销教材的作者，其著作在全美超过1000家大学中广泛使用，并被翻译为19种语言。罗宾斯博士长期从事管理学和组织行为学研究，他撰写的教科书中最著名的有《管理学》《组织行为学》《组织行为学精要》《人际技能培训》等。
目录
Part 1Introduction to Management2
Chapter 1: Managers and You in the Workplace2
Who Are Managers and Where Do They Work?4 Why Are Managers Important?7
What Do Managers Do?8
How Is the Manager’s Job Changing?13 Why Study Management?17
Preparing for: Exams/Quizzes 21
Preparing for: My Career 23
Case Application 1: The Power of Social Media 24 Case Application 2: Who Needs a Boss? 25
Management History Module30
Early Management30
Classical Approach32
Behavioral Approach35
Quantitative Approach37
Contemporary Approaches39
Chapter 2: Making Decisions44
The Decision-Making Process45 Approaches to Decision Making50
Types of Decisions and Decision-Making Conditions53 Decision-Making Biases and Errors58
Effective Decision Making in Today’s World62
Preparing for: Exams/Quizzes 65 Preparing for: My Career 67
Case Application 1: Where to Locate Next? 69 Case Application 2: The Business of Baseball 69
ix
Part 1: Management Practice74
A Manager’s Dilemma74 Global Sense74
Continuing Case: Starbucks—Introduction74
Part 2Basics of Managing in Today’s Workplace78
Chapter 3: Managing the External Environment and the Organization’s Culture78
The Manager: Omnipotent or Symbolic?80
The External Environment: Constraints and Challenges81 Organizational Culture: Constraints and Challenges87 Current Issues in Organizational Culture97
Preparing for: Exams/Quizzes 99
Preparing for: My Career 100
Case Application 1: Freedom and Responsibility at Netflix 102 Case Application 2: Not Sold Out 103
Chapter 4: Managing in a Global Environment108
Who Owns What?110
What’s Your Global Perspective?111 Understanding the Global Trade Environment112 Doing Business Globally118
Managing in a Global Environment120
Preparing for: Exams/Quizzes 128 Preparing for: My Career 130
Case Application 1: Dirty Little Secret 132
Case Application 2: The Power of Presence 133
Answers to “Who Owns What” Quiz134
Chapter 5: Managing Diversity138
Diversity 101140
The Changing Workplace144 Types of Workplace Diversity147
Challenges in Managing Diversity156 Workplace Diversity Initiatives159 Preparing for: Exam/Quizzes162 Preparing for: My Career164
Case Application 1: From Top to Bottom166
Contentsxi
Case Application 2: The Challenge of Toys for Girls167
Chapter 6: Managing Social Responsibility and Ethics172
What Is Social Responsibility?174
Green Management and Sustainability177 Managers and Ethical Behavior180 Encouraging Ethical Behavior185
Social Responsibility and Ethics Issues in Today’s World191
Preparing for: Exams/Quizzes196 Preparing for: My Career198
Case Application 1: A Better Tomorrow199
Case Application 2: Defeating the System: Ethics at Volkswagen200
Chapter 7: Managing Change and Disruptive Innovation206
The Case for Change208 The Change Process210 Areas of Change213 Managing Change216
Contemporary Issues in Managing Change219 Stimulating Innovation226
Disruptive Innovation231 Preparing for: Exams/Quizzes235 Preparing for: My Career237
Case Application 1: In Search of the Next Big Thing239 Case Application 2: The iPhone: A Technology Disruptor240
Part 2: Management Practice246
A Manager’s Dilemma246 Global Sense246
Continuing Case: Starbucks—Basics of Managing in Today’s Workplace246
Part 3Planning252
Chapter 8: Planning Work Activities252
The What and Why of Planning254 Goals and Plans255
Setting Goals and Developing Plans258 Contemporary Issues in Planning264 Preparing for: Exams/Quizzes 268
Preparing for: My Career270
Case Application 1: Planning for Holiday Shipping at FedEx272 Case Application 2: Shifting Direction273
Chapter 9: Managing Strategy276
Strategic Management278
The Strategic Management Process280 Corporate Strategies283
Competitive Strategies287
Current Strategic Management Issues291
Preparing for: Exams/Quizzes 296 Preparing for: My Career 298
Case Application 1: Fast Fashion 300
Case Application 2: A Simple Strategy at Costco 301
Chapter 10: Entrepreneurial Ventures306
The Context of Entrepreneurship307 Start-Up and Planning Issues312 Organizing Issues321
Leading Issues326
Control Issues329
Preparing for: Exams/Quizzes 333 Preparing for: My Career 335
Case Application 1: The Fear of Failure 337
Case Application 2: More than a Restaurant 338
Part 3: Management Practice342
A Manager’s Dilemma342 Global Sense342
Continuing Case: Starbucks—Planning342
Part 4Organizing346
Chapter 11: Designing Organizational Structure346
Six Elements of Organizational Design347 Mechanistic and Organic Structures356 Contingency Factors Affecting Structural Choice357 Traditional Organizational Design Options359
Organizing for Flexibility in the Twenty-First Century360
Preparing for: Exams/Quizzes 368 Preparing for: My Career 370
Case Application 1: A New Kind of Structure 372 Case Application 2: Organizational Volunteers 373
Chapter 12: Managing Human Resources378
Why Human Resource Management Is Important and the Human Resource Management Process380 External Factors that Affect the Human Resource Management Process382
Identifying and Selecting Competent Employees386
Providing Employees with Needed Skills and Knowledge393 Retaining Competent, High-Performing Employees396 Contemporary Issues in Managing Human Resources400 Preparing for: Exams/Quizzes403
Preparing for: My Career405
Case Application 1: Hiring Right at the Mayo Clinic407 Case Application 2: Stopping Traffic409
Chapter 13: Creating and Managing Teams416
Groups and Group Development418
Work Group Performance and Satisfaction420 Turning Groups into Effective Teams428 Current Challenges in Managing Teams434 Preparing for: Exams/Quizzes437
Preparing for: My Career439
Case Application 1: Who Needs a Manager?440 Case Application 2: 737 Teaming Up for Takeoff441
Part 4: Management Practice446
A Manager’s Dilemma446 Global Sense446
Continuing Case: Starbucks—Organizing446
Part 5Leading450
Chapter 14: Managing Communication450
The Nature and Function of Communication451
Methods and Challenges of Interpersonal Communication453 Effective Organizational Communication461
Communication in the Internet and Social Media Age465
Communication Issues in Today’s Organizations468 Becoming a Better Communicator472
Preparing for: Exams/Quizzes473
Preparing for: My Career475
Case Application 1: Is Anytime Feedback Too Much?477 Case Application 2: Delivery Disaster478
Chapter 15: Understanding and Managing Individual Behavior482
Focus and Goals of Organizational Behavior484 Attitudes and Job Performance485
Personality491
Perception501
Learning504
Preparing for: Exams/Quizzes506 Preparing for: My Career508
Case Application 1: Great Place to Work510
Case Application 2: Putting Customers Second511
Chapter 16: Motivating Employees518
What Is Motivation?519
Early Theories of Motivation520 Contemporary Theories of Motivation524 Current Issues in Motivation535 Preparing for: Exams/Quizzes542 Preparing for: My Career544
Case Application 1: Passion for the Outdoors and for People546 Case Application 2: Best Practices at Best Buy547
Chapter 17: Being an Effective Leader554
Who Are Leaders and What Is Leadership?555 Early Leadership Theories556
Contingency Theories of Leadership559 Contemporary Views of Leadership564 Leadership Issues in the Twenty-First Century569 Preparing for: Exams/Quizzes576
Preparing for: My Career578
Case Application 1: Growing Leaders580
Case Application 2: Leadership Development at L’Oréal581
Part 5: Management Practice588
A Manager’s Dilemma588 Global Sense589
Continuing Case: Starbucks—Leading590
Part 6Controlling594
Chapter 18: Monitoring and Controlling594
What Is Controlling and Why Is It Important?596 The Control Process597
Controlling for Organizational and Employee Performance601
Tools for Measuring Organizational Performance606 Contemporary Issues in Control611
Preparing for: Exams/Quizzes619
Preparing for: My Career621
Case Application 1: The Challenge of “Healthy” Fast-Food622 Case Application 2: Bring Your Own Device623
Planning and Control Techniques Module628
Techniques for Assessing the Environment628 Techniques for Allocating Resources633 Contemporary Planning and Control Techniques640
Managing Operations Module646
The Role of Operations Management647
What Is Value Chain Management and Why Is It Important?649 What Is Value Chain Management?650
Managing Operations Using Value Chain Management651
Current Issues in Managing Operations655
Part 6: Management Practice662
A Manager’s Dilemma662 Global Sense662
Continuing Case: Starbucks—Controlling663
内容摘要
\\\"《管理学》由美国著名管理学家斯蒂芬?P.罗宾斯教授所撰写，是西方经典的管理学教材，被欧美大多数商学院选为指定教材或推荐参考书。本书以管理过程为主线，分别阐述了管理的主要职能：决策、计划、组织与领导。为适应管理实践的发展和管理学科的动态变化，第12版进行了较大范围的更新，从内容到形式都做了颇多调整。
本书结构清晰，语言生动，不仅提供了大量的应用案例，而且荟萃了众多学者的研究成果。同时，作者还颇具匠心地设计了多个实用性很强的专栏和练习，帮助读者掌握所学内容。\\\"
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"《管理学》由美国有名管理学家斯蒂芬?P. 罗宾斯教授所撰写，是西方经典的管理学教材，被欧美大多数商学院选为指定教
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