饭店情境英语口语【正版新书】
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作者沈满,李淑荣 主编
出版社旅游教育出版社
ISBN9787563732395
出版时间2015-11
装帧平装
开本16开
定价38元
货号1201461675
上书时间2024-06-27
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目录
Part One English Skiffs Training for Front Office Services
Module 1 Reservation
Task 1 Phone Call Reservation
Task 2 Face—to—face Reservation
Task 3 Group Reservation
Task 4 Changing Reservation
Module 2 Front Desk（Ⅰ）
Task 1 Checking in with Reservation
Task 2 Checking in without Reservation
Task 3 Late Checking in
Module 3 Front Desk（Ⅱ）
Task 1 Complaint of Slow Delivery
Task 2 Complaint of Noisy Room
Task 3 Suggestion and Showing Way
Module 4 Concierge
Task 1 Introduction of Hotel Services and Facilities
Task 2 Baggage Service
Module 5 Telephone Desk
Task 1 Taking a Message
Task 2 Wake—up Call Service
Task 3 Ticket Booking Service
Module 6 Checking out
Task 1 Checking out
Task 2 Complaint about the Bill
Task 3 Money Exchange
Part Two English Skills Training for Food and Beverage Services
Module 1 Sales and Marketing
Task Receiving Table Bookings
Module 2 Restaurant（Ⅰ）
Task 1 Seating Guests
Task 2 Taking Chinese Food Orders
Task 3 Taking Western Food Orders
Module 3 Restaurant（Ⅱ）
Task 1 Serving Dishes
Task 2 Serving Wine
Module 4 Settling Bill Problems
Task 1 Payment Methods
Task 2 Settling Bill Problem
Module 5 Bar
Task 1 Taking Cocktail Orders
Task 2 Taking Soft Drink Orders
Module 6 Room Serviee
Task 1 Taking Room Service Orders
Task 2 Delivering Food
Part Three English Skills Training for Housekeeping Services
Module 1 The Service of Housekeeper
Task Cleaning the Public Areas
Module 2 Room Turn Down Services
Task Turn Down Service
Module 3 Housekeeping Services
Task 1 Escorting the Guest to the Guestroom
Task 2 Collecting and Returning the Laundry
Task 3 Explaining the Laundry Service
Task 4 Baby—Sitting Service
Task 5 Extra Bed Service
Task 6 Emergency Preparedness
Module 4 Room Cleaning
Task 1 Facilities for the Handicapped
Task 2 Occupied Guest Room Cleaning
Module 5 Guest Room Maintenance
Task Problems of Room Facilities
Module 6 Handling Complaints
Task 1 Noise from Refrigerator
Task 2 Handling the Complaint of a Rude Room Attendant
Task 3 Handling the Complaint of Dirty Tap Water
内容摘要
《新编全国旅游中等职业教育规划教材:饭店情境英语口语》围绕高星级酒店运营与管理专业培养目标，结合实际工作设置任务来训练学生的英语口语能力，在编写理念和编写风格上均有较大的创新，较好地体现了“实践导向、任务引领”的课改理念。教材以学生学习（口语实操）为中心，在教材体例设计上充分考虑学习者的思维、学习过程，考虑学习的有效性。教材分为“前厅服务英语技能训练”“餐饮服务英语技能训练”“客房服务英语技能训练”三个部分。根据岗位要求每一个部分又分为六个模块。教材设定了这一模块的学习目标，列出了这个岗位的职场角色，以及课前知识准备；在每个模块后面有拓展与巩固练习作为专业知识的拓展和知识检测，以及参考词汇。
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