中等职业学校饭店服务与管理教材系列：饭店情境英语

图书标准信息

• 作者 王肇华 编
• 出版社 格致出版社
• 出版时间 2008-06
• 版次 1
• ISBN 9787543214231
• 定价 26.00元
• 装帧 平装
• 开本 16开
• 纸张 胶版纸
• 页数 274页
• 字数 470千字
• 正文语种 简体中文，英语

【内容简介】

　　本书作为中等职业学校“饭店服务与管理”专业的英语教材之一，是根据上海市中等职业教育课程教材改革办公室颁布的“饭店服务与管理”专业课程标准以及《旅游涉外饭店星级的划分及评定》的国家标准及其对星级饭店的考核要求编写的。全书以饭店的工作岗位为逻辑线索设计课程，分为前厅、客房、餐饮三大部分。每部分由6～7课组成。每一课均以该部分的某一“主要专业岗位工作人员英语”为课题，模拟该岗位工作人员工作环境，以其员工需要使用英语与外宾沟通方能完成工作任务为引领，以员工与宾客进行有效的沟通必须具备的英语听说能力为依据，编写了2～4篇情境对话。教材突出服务工作中必知和应知的常用基础英语的知识内容，注重强化学生英语基本技能，尤其是听、说等技能的综合训练，力求使学生在学习本教材后能初步掌握饭店服务常用英语，从而具备用英语与宾客进行有效沟通，顺利完成宾馆各部门服务工作的职业能力。

【目录】

PartOneFrontOffice1
UnitOneEnglishforReservationists3
SituationalDialogOneATelephoneCallReservation
SituationalDialogTwoSorry，OurHotelIsFull5
SituationalDialogThreeAGroupReservation7
Exercises8
UnitTwoEnglishforReceptionists(I)16
SituationalDialogOneAFace-to-FaceReservation16
SituationalDialogTwoCheckinginGuestwithReservation18
SituationalDialogThreeCheckinginGuestwithoutReservation19
SituationalDialogFourCheckinginaGroup21
Exercises22
UnitThreeEnglishforReceptionists(II)30
SituationalDialogOneChangingRoom30
SituationalDialogTwoExtendingStay32
SituationalDialogThreeLostandFound33
SituationalDialogFourCanWeKeeptheRoomstillThree？35
Exercises36
UnitFourEnglishforBellmen43
SituationalDialogOneEscortingGuesttoRoom44
SituationalDialogTwoTicketBooking45
SituationalDialogThreeScenicSpotsinShanghai47
Exercises48
UnitFiveEnglishforInformationClerks56
SituationalDialogOneHowCanIGettothePlace？57
SituationalDialogTwoIsMr.Smithin？58
SituationalDialogThreeOne-DayTourService59
SituationalDialogFourPostingLetterforGuest60
Exercises62
UnitSixEnglishforCashiers69
SituationalDialogOneAtForeignExchangeCounter69
SituationalDialogTwoCheckingOut71
SituationalDialogThreeSOmethingWrongwithBill72
Exercises73
UnitSevenEnglishforOperators81
SituationalDialogOneMayISpeakto...81
SituationalDialogTwoMyBaggageIsMissing83
Exercises84
PartTwoHousekeeping93
Unitone
Exercises116
UnitThreeEnglishforRoomAttendants(Ⅲ)123
SituationalDialogOneExtraBed124
SituationalDialogTwoOneMoreBlanket，Please125
SituationalDialogThreeRoomService126
SituationalDialogFourReplenishingMini-bar127
Exercises128
UnitFourEnglishforFloorAttendants(I)136
SituationalDialogOneEscortingGuesttoRoom137
SituationalDialogTwoCanYouBringMeSomeTea？138
SituationalDialogThreeILockedMyselfOut140
SituationalDialogFourBuyingSomethingforGuest141
Exercises143
UnitFiveEnglishforFloorAttendants(Ⅱ)150
SituationalDialogOneDamageProblem151
SituationalDialogTwoComplaintsofServicesandFacilities152
SituationalDialogThreeSouvenirShop153
SituationalDialogFourFirstAid154
Exercises155
UnitSixEnglishforLaundryClerks163
SituationalDialogOneHowtoGetLaundryService！64
SituationalDialogTwoExpressService165
SituationalDialogThreeHereIsYourGoldCoin166
Exercises167
PartThreeFoodandBeverage177
UnitOneEnglishforHostesses179
SituationalDialogOneARestaurantReservation180
SituationalDialogTwoWelcometoOurRestaurant181
SituationalDialogThreeSorry，theRestaurantIsFull183
Exercises185
UnitTwoEnglishforWaiters(I)191
SituationalDialogOneOrderTaking192
SituationalDialogTwoChineseCuisine194
SituationalDialogThreeWesternFood195
SituationalDialogFourForeignWines196
UnitThreeEnglishforWaiters(II)205
SituationalDialogOneChineseBreakfast206
SituationalDialogTwoAmericanBreakfast207
SituationalDialogThreeRoomService209
Situati
SituationalDialogThreeChineseCustoms238
Exercises239
UnitSixEnglishforBanquetWaiters247
SituationalDialogOneChineseBanquet248
SituationalDialogTwoBanquetMenu249
SituationalDialogThreeWayofPayingforDrinks250
Exercises251
UnitSevenEnglishforBartenders260
SituationalDialogOneACocktail260
SituationalDialogTwoChineseWine262
Exercises263
APPENDIX270