目录 Item 1 Meeting Guests 迎接客人1 Model 1 Meeting Guests at the Airport 接机服务2 Model 2 A Welcome Speech 欢迎词6 Model 3 On the Way to the Hotel 至饭店途中9 Model 4 China--a Country with an Ancient Civilization 中国——文明古国14
Item 2 Hotel Check-in 饭店入住登记19 Model 1 Hotel Room Reservation 预订客房20 Model 2 Checking in 入住登记24 Model 3 Itinerary Planning 行程安排28 Model 4 Process of Hotel Guest Registration 基本入住登记程序33
Item 3 Housekeeping Service 客房服务37 Model 1 Escorting the Guest into the Guest Room 陪送客人进房38 Model 2 Making up the Room 收拾房间42 Model 3 About Room Service Order 客房用餐服务46 Model 4 Hotels Today 今日酒店50
Item 4 Food & Beverage Service 餐饮服务55 Model 1 Reserving a Table 预订餐桌56 Model 2 Food & Beverage Service 餐饮服务60 Model 3 The Payment 付款65 Model 4 The Chinese Food 中国饮食69
Item 5 City Sightseeing and Transportation 都市观光和交通75 Model 1 City Tours 都市游76 Model 2 Car Rental Service 租车服务80 Model 3 Xikou 溪口85
Item 6 The Service of Travel Destinations 旅游目的地服务91 Model 1 Narrations on Tour 沿途讲解92 Model 2 At the Ticket Box 在售票处96 Model 3 Asking the Way 问路100 Model 4 The Role of a Tour Guide 导游的职责103
Item 7 Tour of Gardens 园林游览107 Model 1 A Trip to the Yuyuan Garden 游览豫园108 Model 2 Touring the Summer Palace 游览颐和园113 Model 3 The Four Elements in a Traditional Garden 园林四要素118 Model 4 Suzhou Gardens 苏州园林123
Item 8 Tour of Mountains 山、水之旅129 Model 1 In Huangshan 黄山之旅130 Model 2 A Trip in Guilin 游览桂林135 Model 3 Huangguoshu Waterfall 黄果树瀑布140 Model 4 West Lake 西湖143
Item 9 Tour of Temples 中国庙宇149 Model 1 Visiting the Jade Buddha Temple 游览玉佛寺150 Model 2 Visiting the Confucius Temple 孔子庙155 Model 3 Visiting the Wudang Mountain 游览武当山160
Item 10 Tours of Historical Sites 名胜古迹之旅165 Model 1 A Tour of the Forbidden City 游览紫禁城166 Model 2 The Tour of the Great Wall 长城之旅170 Model 3 The Tianyi Pavilion Library 天一阁藏书楼174
Item 11 Tour of Chinese Characteristic Culture 中国特色文化之旅179 Model 1 Tai Chi 太极拳180 Model 2 Spring Festival 春节184 Model 3 Peking Opera 京剧188 Model 4 China-Home of Tea 茶乡中国192
Item 12 Shopping 旅游购物197 Model 1 Chinese Calligraphy 中国书法198 Model 2 Antiques and Ancient Furniture 古玩家具202 Model 3 Shopping Service 购物服务206 Model 4 Jade Culture 玉器文化211
Item 13 Handling Problems & Emergencies 处理问题与紧急情况215 Model 1 A Delayed Flight 航班延误216 Model 2 Calling the First Aid Center 打电话到急救中心219 Model 3 First Aid Techniques 急救技术223
Item 14 Handling Customer Complaints 顾客投诉处理服务227 Model 1 Complaining about the Food 食品投诉228 Model 2 A Tour Guide or a Shopping Guide 导游还是导购231 Model 3 A Complaint Letter on Holiday Booking 旅游预订投诉信235
Item 15 Checking out 结账退房服务239 Model 1 Checking out 退房服务240 Model 2 Paying by Credit Card 信用卡付账244 Model 3 Paying with a Traveler’s Check 旅行支票付账248 Model 4 Checkout Service Procedures 退房结账程序252
Item 16 Farewell, China 再见,中国257 Model 1 See you Again Soon 再见258 Model 2 Seeing Guests off at the Airport 机场送客262 Model 3 A Farewell Speech 欢送词266
Appendix 1 The Eight Different Cooking Styles in China 中国八大菜系271 Appendix 2 listening material 听力材料273 References 参考文献302
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