内容简介: 本书以培养职业能力为核心,以工作实践为主线,以学习情境为主体,以乘务工作过程分析为基点,以期在了解乘务工作专业知识的背景下,读者能够熟练掌握并应用英语与客舱乘客友好交流,提供相应、得体及优质的服务。本书根据乘务工作的基本流程,图文并茂且内容详实,基本涵盖了乘务员客舱服务的所有流程。其中具体有“航前准备,乘客登机,起飞前,乘客舒适,客舱餐饮服务,客舱娱乐服务,免税品售卖,客舱应急程序,乘客答疑,降落前及降落后”等主要环节。 目录: Unit 1 Preflight Briefing Part One Proper Terms Part Two Dialogues Part Three Announcements Part Four Supplementary Reading Unit 2 Preflight Check Part OneProper Terms Part Two Dialogues Part Three Announcements Part Four Supplementary Reading Unit 3 Boarding & Greetings Part OneProper Terms Part Two Dialogues Part Three Announcements Part Four Supplementary Reading Unit 4 Before Take—off Ⅰ Part OneProper Terms Part TwoDialogues Part Three Announcements Part Four Supplementa ...
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