目录 Unit1 Enquires about Flight Information询问航班信息Unit2 Telephone Reservations电话订座Unit3 Change of Reservations订座变更Unit4 Requesting Special Services申请特殊服务Unit5 Ticketing and Change of Tickets出票和客票变更Unit6 Fares票价Unit7 Lost Tickets and Refund遗失客票补开与退票Unit8 Enquires about Other Services询问其他方面服务Unit9 Check-in Procedures办理乘机手续Unit10 Baggage Handling at the Check-in乘机时的行李处理Unit11 Seat Arrangement旅客的座位分配Unit12 At the Departure Area在离港区Unit13 Making Connections中转衔接Unit14 Flight Irregularities航班非正常情况下的旅客服务Unit15 Baggage Service行李服务Unit16 Airport Information机场问讯附录附录一：参考译文附录二：IATA航空公司二字代码
媒体评论 Unit1 Enquires about Flight Information询问航班信息Unit2 Telephone Reservations电话订座Unit3 Change of Reservations订座变更Unit4 Requesting Special Services申请特殊服务Unit5 Ticketing and Change of Tickets出票和客票变更Unit6 Fares票价Unit7 Lost Tickets and Refund遗失客票补开与退票Unit8 Enquires about Other Services询问其他方面服务Unit9 Check-in Procedures办理乘机手续Unit10 Baggage Handling at the Check-in乘机时的行李处理Unit11 Seat Arrangement旅客的座位分配Unit12 At the Departure Area在离港区Unit13 Making Connections中转衔接Unit14 Flight Irregularities航班非正常情况下的旅客服务Unit15 Baggage Service行李服务Unit16 Airport Information机场问讯附录附录一：参考译文
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