Chapter 1 Interview Criteria 聽 Unit 1.l Appearance 聽 Unit 1.2 Oral Communication 聽 Unit 1.3 Personality 聽 Unit 1.4 Competence Chapter 2 Self-introduction Chapter 3 Categorized Questions &Analysis 聽 Unit 3.1 Categorized Questions 聽 Unit 3.2 Interviewers' Motives to Ask a Question 聽 Unit 3.3 The Principle of an Answer 聽 Unit 3.4 Analysis of Questions Raised in DifferentInterviews 聽 Unit 3.4.1 Interview Procedures 聽 Unit 3.4.2 How to Answer Questions in DifferentInterviews Chapter 4 Categories of Common Errors & Improper Behaviors inan Interview 聽 Unit 4.1 Common Errors 聽 Unit 4.2 Improper Behaviors Chapter 5 Introduction to Different Departments in the Hotel andCorrespondingDuties 聽 Unit 5.1 Departments in the Hotel 聽 Unit 5.2 Skills and Abilities for Hotel 聽 Unit 5.3 Duties of Different Positions in the Hotel 聽 Unit 5.4 Sequence of Service for Banquet Appendix A Useful Vocabulary in Interviews Appendix B A Brief Introduction to Worldwide Renowned HotelGroups Appe
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