英文原版书 Be Our Guest 做我们的客人迪士尼幕后故事修订版

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188 188 九五品

库存4件

山东济南

认证卖家担保交易快速发货售后保障

作者The Disney Institute

出版社Hachette 阿歇特

ISBN9781423145844

出版时间2021-01

装帧其他

定价188元

货号YB-33785

上书时间2024-06-30

已实名已认证进店收藏店铺

商品描述: 内容摘要
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years. Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes