Workstorming 所以你想大吵一架吗吵架不是目的解决问题才是良性沟通技巧 Rob Kendall

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118 118 九五品

库存2件

广东广州

认证卖家担保交易快速发货售后保障

作者Rob Kendall

出版社Watkins Publishing

ISBN9781780289175

出版时间2021-07

装帧平装

定价118元

货号YBYDB-1135

上书时间2024-07-02

已实名已认证进店收藏店铺

商品描述: 商品简介
This is an easy-to-use and highly effective guide to having great conversations in the workplace, by Rob Kendall, the Conversation Expert. Rob explains why your career success can depend so much on good communication with others, whatever your job. Even when your intentions are sound, the impact of a bad conversation can be highly destructive - if people in your work community form a negative opinion of you, they may stop listening altogether. Through a series of accessible and easy-to-follow techniques, Workstorming will help you to avoid the pitfalls that sabotage conversations even when they've started well. Incorporating the five conversational warning signs and four fundamental 'tricky situations' outlined in Blamestorming, this book introduces the negative coping strategies often seen at work - Stacking, Spinning, Skimming and Spilling - and offering 40 steps to counteract these. Each chapter is short and self-contained, focusing on a specific topic with clear steps for action and a key lesson. As in Blamestorming, there is a cast of characters placed in a variety of situations in which they experience conversations go wrong. Rob explains how the characters could change the way they speak and listen in order to achieve a positive outcome.

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Workstorming 所以你想大吵一架吗 吵架不是目的 解决问题才是 良性沟通技巧 Rob Kendall