酒店英语（第2版）

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19.57 6.1折 32 全新

库存5件

江西南昌

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作者王艳　主编

出版社重庆大学出版社

ISBN9787562486978

出版时间2015-01

装帧平装

开本16开

定价32元

货号23639871

上书时间2024-11-04

已实名已认证进店收藏店铺

商品描述: 导语摘要

目录
Chapter 1  Front Office

  Unit 1  Room Reservation

  Unit 2  Check-in

  Unit 3  Concierge

  Unit 4  Check-out

Chapter 2  Housekeeping

  Unit 1  Chamber Service

  Unit 2  Laundry Service

  Unit 3  Room Service

  Unit 4  Special Problems

Chapter 3  Food and Beverage

  Unit 1  Table Reservation

  Unit 2  Taking Orders

  Unit 3  Serving Dishes

  Unit 4  Ways of Payment

Chapter 4  Auxiliary Service

  Unit 1  Business Service

  Unit 2  Meeting and Exhibition

  Unit 3  Sports and Recreation

  Unit 4  Tourism Service

  Unit 5  Shopping Service

  Unit 6  Dealing with Complaints

Appendixes

  Appendix Ⅰ  Glossary

  Appendix Ⅱ  An Introduction of Hotel Industry

内容摘要

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