目录 Unit 1 The Evolution of Management Unit 2 The Scope of Management Unit 3 The Increasing Importance of Strategic Management Unit 4 What Is Organizational Behavior Unit 5 Production and Operations Management Unit 6 Developing Quality and Competitive Advantage Unit 7 Materials and Process Management of a Company Unit 8 Introduction to Financial Management Unit 9 Key Issues in an International Environment Unit 10 Supply-Chain Management and Integration Unit 11 Human Resource Management Unit 12 Types of Marketing Research Unit 13 Defining Customer Value and Satisfaction Unit 14 Integrated Logistics Management Unit 15 Understanding Services Unit 16 How to Set a Price on a Product Unit 17 Steps In Developing Effective Communication Unit 18 The Realities of Public Relations Unit 19 From Business Models to E-Business Models Unit 20 The Emergence of E-Marketing Key to Exercises
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