目录 Unit 1 An Overview of Business Letter Writing 1.1 The Principles for Effective Writing 1.1.1 Completeness 1.1.2 Clearness 1.1.3 Conciseness 1.1.4 Consideration 1.1.5 Courtesy 1.1.6 Concreteness 1.1.7 Correctness 1.2 The Style and Tone of Business Letter Writing 1.2.1 Conversational Style 1.2.2 Avoid the Archaic Language ofBusiness 1.2.3 Use Positive Language and Avoid Anger 1.3 Preparation before Writing 1.3.1 Studying Your Reader‘s Interest 1.3.2 Planning What You Will Write and Writing Effectively 1.3.3 Deciding to Adopt the Proper Layout,Tone and Style 1.4 Writing Naturally and Sincerely Unit 2 The Structure and sty‘les of Business Letters 2.1 Principal Parts 2.1.1 Letterhead 2.1.2 Date 2.1.3 Inside Address 2.1.4 Salutation 2.1.5 Body of the Letter 2.1.6 Complimentary Close 2.1.7 Signature 2.2 Optional Elements 2.2.1 Attention Line 2.2.2 Subject Line 2.2.3 Enclosure 2.2.4 Copy Notation 2.2.5 Postscript 2.3 Styles of a Business Letter 2.3.1 Indented Style 2.3.2 Semi-block Style 2.3.3 Modified Block Style 2.3.4 Full Block Style 2.4 The Spacing and the Margin and Envelop Add ressing 2.4.1 The Spacing 2.4.2 The Margin 2.4.3 Envelop Addressing Unit 3 Establishing Business Relations 3.1 Introduction 3.2 Letter Samples Unit 4 Inquiries and Replies 4.1 Inquiry 4.1.1 Introduction 4.1.2 Letter Samples 4.2 Reply 4.2.1 Introduction 4.2.2 Letter Samples Unit 5 Quotations,Offers and Counter Offers 5.1 Quotations and Offers 5.1.1 Infroduction 5.1.2 Letter Samples 5.2 Counter Offers 5.2.1 Introduction 5.2.2 Letter Samples Unit 6 Orders and Acknowledgements 6.1 Introduction 6.2 Letter Samples Unit 7 Payment by Leffer of Credit 7.1 Introduction 7.2 Letter Samples Unit 8 Other Methods of Payment 8.1 Introduction of Other Methods of Payment 8.1.1 Bill of Exchange 8.1.2 Collection 8.1.3 Remittance 8.2 Writing for Other Methods of Payment 8.3 Letter Samples Unit 9 Collection Leflers 9.1 Introduction 9.1.1 Collection Appeals 9.1.2 Collection Series 9.2 Letter Samples Unit 10 Packing 10.1 Introduction 10.2 Letter Samples Unit 11 Shipping 11.1 Introduction 11.2 Letter samples Unit 12 Insurance 12.1 Introduction 12.2 Letter Samples Unit 13 Complaints and Claims 13.1 Introduction 13.2 Letter Samples Unit 14 Agency 14.1 Introduction 14.2 Letter Samples Appendix A Useful Abbreviations in International Trade Appendix B INCOTERMS 2000,the Relevant Documents and Other Useful Expressions Appendix C The Comparison of the Old and New Language Styles 参考文献
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