目录 unit 1 meeting the tour groupactivity 1 meeting guests at the airportactivity 2 delivering a welcome speechunit 2 accommodation and cateringactivity 1 dining in guangdongactivity 2 arranging hotel accommodationsunit 3 touring famous scenic spotsactivity 1 overview of guangdong province and guangzhou cityactivity 2 sightseeing: rivers, lakes, beachesactivity 3 sightseeing: famous temples in guangdongactivity 4 sightseeing: museums and monumentsactivity 5 sightseeing: mountainsactivity 6 sightseeing: gardensunit 4 shoppingactivity 1 buying souvenir (1)activity 2 buying souvenir (2)activity 3 shopping districtsunit 5 emergency handling and seeing off the tour groupactivity 1 handling complaints and emergenciesactivity 2 seeing off thetour groupunit 6 reception etiquetteactivity 1 personal etiquetteactivity 2 reception etiquetteappendixi feedback to lead inii chinese translation of the textiii tapescript for the listening practiceiv key to the practice
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