目录 Unit 1 Room ReservationsWarm-upListening and SpeakingReadingMarriott HotelWritingDo You Know?NotesSelf-check ListUnit 2 Front Desk (I)Warm-upListening and SpeakingReadingThe Front DeskWritingDo You Know?NotesSelf-check ListUnit 3 Front Desk (II)Warm-upListening and SpeakingReadingA Receptionist's JobWritingDo You Know?NotesSelf-check ListUnit 4 Bell ServiceWarm-upListening and SpeakingReadingA Bellmaia HotelWritingDo You Know?NotesSelf-check ListUnit 5 Room Service (I)Warm-upListening and SpeakingReadingHousekeg DepartmentWritingDo You Know?NotesSelf-check ListUnit 6 Room Service (II)Warm-upListening and SpeakingReadingWorking ia Hotel RoomWritingDo You Know?NotesSelf-check ListUnit 7 Food and Beverage Service (I)Warm-upListening and SpeakingReadingThe Front Line of ServiceWritingDo You Know?NotesSelf-check ListUnit 8 Food and Beverage Service (II)Warm-upListening and SpeakingReadingBurj AI Arab HotelWritingDo You Know?NotesSelf-check ListUnit 9 Recreational ServiceWarm-upListening and SpeakingReading The RecreatioCenterWritingDo You Know?NotesSelf-check ListUnit 10 ShoppingWarm-upListening and SpeakingReadingHong KongWritingDo You Know?NotesSelf-check ListUnit 11 Business CenterWarm-upListening and SpeakingReadingA Business Center ClerkWritingDo You Know?NotesSelf-check ListUnit 12 ForeigExchangeWarm-upListening and SpeakingReadingThe US CurrencyWritingDo You Know?NotesSelf-check ListUnit 13 Maintenance ServiceWarm-upListening and SpeakingReadingMaintenance DepartmentWritingDo You Know?NotesSelf-check ListUnit 14 Dealing with Complaints Warm-upListening and SpeakingReadingCustomer RelationWritingDo You Know?NotesSelf-check ListUnit 15 Payment HandlingWarm-upListening and SpeakingReadingThe World's Best HotelWritingDo You Know?NotesSelf-check ListSelf-assessment词汇表不规则动词表 作者介绍
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