目录 Unit 1 Basic Knowledge of International Business Letter Writing 1. Introduction of International Business Letter Writing 2. The Formats of Business Letters 3. The Elements of Business Letters 4. The Basic Principles of Business letters 5. Envelope Addressing 6. Vocabulary 7. Exercises Unit 2 Establishing Business Relations 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 3 Status Inquiries 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 4 Sales Promotion 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 5 Inquiries and Replies 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 6 Quotations and Offers 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 7 Counter Offers 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 8 Orders and Their Fulfillment 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 9 Sales Confirmation and Purchase Contract 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 10 Payment 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 11 Packing 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 12 Shipment 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 13 Insurance 1. General Introduction 2. Specamen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 14 Agency 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 15 Complaints and Claims and Their Settlements 1. General Introduction 2. Specimen Letters 3. Notes 4. Vocabulary 5. Letter Writing Guide 6. Exercises Unit 16 Email, Fax and Telex 1. Email 2. Fax 3. Telex
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