现代旅游英语教程
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作者无 著作 陆建平 主编
出版社商务印书馆
ISBN9787100055826
出版时间2008-03
装帧平装
开本32开
定价30元
货号1200854839
上书时间2024-12-20
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目录
Unit 1 Tourism & Tour Guides
Warm-up Questions
Situational Dialogues
In the classroom
On the campus
In the classroom
Helpful Sentences
Definitions of tourism
Classification of tour guides
Importance of tour guides work
Qualities for being a qualified tour guide
Related Strategies
Tips for Taking the Tour Guide Qualification Examination
Cultural Differences
Tour-guide Training
Related Special Terms
Key tourism organizations & associations
Major types of tourist guides
Tour guide training/education & examination
Practice
Unit 2 Receiving Guests
Warm-up Questions
Situational Dialogues
At the airport arrival lobby
At the railway arrival platform
With individual tourists
By the coach
Helpful Sentences
Finding guests
Self-introduction
Giving greetings
Confirming numbers of the tourists/luggage
Moving out of the airport/railway station
Offering help
Related Strategies
A Full Preparation for Meeting Tourists
Cultural Differences
Customs for Greeting People
Related Special Terms
Key tourist services/agencies in China
Types of travel
Tour guides documentation & tools
Airport & railway station
Practice
Unit 3 En Route to the Hotel & Welcome Speech
Warm-up Questions
Situational Dialogues
A welcome speech
An outline of the welcome speech
General introduction to the city
On-the-way guiding
Hotel introduction
Helpful Sentences
Asking for attention
Self-introduction
Introducing a person to a group
Giving welcomes
Expressing intentions to provide good service
Giving good wishes for a pleasant stay
Related Strategies
A Good First Impression
Cultural Differences
Names & Culture
Related Special Terms
Introducing the city
Introducing a hotel
Practice
Unit 4 Checking in at the Hotel
Warm-up Questions
Situational Dialogues
Group check-in with reservation
FIT check-in
Group check-in with a room change
Walk-in check-in
Helpful Sentences
Before checking-in
Registering the guest
Assigning rooms to the guests
Introducing service
Related Strategies
Check-in at a Hotel
Cultural Differences
Art of Speaking
Related Special Terms
A catalog of room types
Meal plans
Food and beverage department
Front office
Housekeeping department
Recreation department
Practice
Unit 5 Itinerary Planning
Warm-up Questions
Situational Dialogues
Discussing a two-day tour in Nanjing
……
Unit 6 Sightseeing Ⅰ
Unit 7 Sightseeing Ⅱ
Unit 8 Dining at Restaurants
Unit 9 Shopping Experience
Unit 10 Recreational Programs
Unit 11 Dealing with Miscellaneous Matters
Unit 12 Dealing with Emergencies
Unit 13 Handling Complaints
Unit 14 Seeing off Guests and Farewell Speeches
Answers for Reference
Appendices
内容摘要
本书是一本指导涉外导游员提高英语交流和会话能力、讲求策略、重视文化差异的导游英语教材。全书由十三个主题、十四个单元组成，内容涵盖：旅游与导游、迎接宾客、入住并致欢迎辞、行程安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等，主要内容外还有附录，所提供的内容全部为国际导游或外事接待人员所推荐、须知，旨在培养高素质有文化的高级旅游应用型人才，为高校旅游学院、旅游高等职业学院以及旅游职业培训机构修学国际导游专业的学生，及从事国际贸易、主办国际会议等参与国际接待事务的人士提供实用的导游策略和语言指导。
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