现代酒店服务英语
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作者胡扬政 主编
出版社清华大学出版社
ISBN9787302475163
出版时间2017-07
装帧平装
开本16开
定价45元
货号1201567690
上书时间2024-07-02
商品详情
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目录
Chapter OneFront Desk Service
前台服务
Unit OneCheck in
单元1入住登记
Service Conversation 1You Are Our Guests
Service Conversation 2Registering a Group That Has a Reservation
Unit TwoComplaints and on the Guest s Request
单元2处理投诉和回应客人要求
Service Conversation 3Our Housemaid Will Bring Them to Your
Room Soon
Service Conversation 4We Do Apologize for the Inconvenience
Chapter TwoReservation Desk Service
客房预订部服务
Unit ThreeRoom Reservation
单元3客房预订
Service Conversation 5Accepting a Reservation
Service Conversation 6Recommending Other Hotels
Unit FourRevising the Reservation
单元4预订变更
Service Conversation 7Changing a Reservation
Service Conversation 8Canceling a Reservation for the Guest
Chapter ThreeConcierge Desk Service
礼宾部服务
Unit FiveLuggage Service
单元5行李服务
Service Conversation 9Welcome to the Great Wall Hotel
Service Conversation 10Is It Charged or Free
Unit SixCar Reservation Service
单元6车辆预订服务
Service Conversation 11Calling a Taxi at the Hotel Gate
Service Conversation 12Car Reservation at the Concierge Desk
Chapter FourCash Desk Service
收银台服务
Unit SevenForeign Currency Exchange
单元7外币兑换
Service Conversation 13Exchange US dollars into Chinese yuan
Service Conversation 14Changing at the Airport Exchange Office
Unit EightCheck Out
单元8结账退宿
Service Conversation 15Checking Out in Cash
Service Conversation 16Checking Out by Credit Card
Unit NineSolving Problems with the Bill
单元9解决账单问题
Service Conversation 17Explaining the Bill
Service Conversation 18Here Is the Money You ve Overpaid
Chapter FiveTelephone Desk Service
总机服务
Unit TenTelephone Operator
单元10转接电话
Service Conversation 19Outgoing Calls
Service Conversation 20Incoming Calls
Unit ElevenOther Service
单元11其他服务
Service Conversation 21The Wake up Call
Service Conversation 22Leaving the Message
Chapter SixHousekeeping Service
客房服务
Unit TwelveChamber Service
单元12客房服务
Service Conversation 23May I Do the Room Now
Service Conversation 24What Time Would You Like Me to Come Back
Unit ThirteenRoom Service
单元13客房送餐服务
Service Conversation 25Your Order Will Arrive in 15 Minutes
Service Conversation 26Here Is Your Chinese Breakfast
Unit FourteenMaintenance Service
单元14维修服务
Service Conversation 27The Repairman Will Come to Your Room Soon
Service Conversation 28Repairing the Facilities in the Bathroom
Chapter SevenRestaurant Service
餐厅服务
Unit FifteenTable Reservation
单元15餐厅预订
Service Conversation 29Reserving a Table on Valentine s Day
Service Conversation 30Book a Table by the Window
Unit SixteenGreeting the Guests
单元16餐厅迎客服务
Service Conversation 31Arranging One Table for the Non reserved Guest
Service Conversation 32Arranging One Table for the Reserved Guest
Unit SeventeenTaking Orders
单元17点菜服务
Service Conversation 33Can You Recommend Some Chinese Food
Service Conversation 34The Chinese Cuisine Is Divided into Eight Styles
Unit EighteenService During the Meal
单元18上菜服务与席间服务
Service Conversation 35Serving the Guest During the Meal
Unit NineteenSetting Accounts
单元19结账
Service Conversation 36I Forgot to Bring My Wallet with Me
Service Conversation 37Do You Accept Credit Cards
Chapter EightBar Service
酒吧服务
Unit TwentyGeneral Service
单元20常规服务
Service Conversation 38Serving Drinks
Unit Twenty oneDealing with Complaints and a Drunken Guest
单元21处理投诉和醉酒客人
Service Conversation 39I Am Not Happy with the Steak
Service Conversation 40A Drunken Guest
Chapter NineBusiness Center Service（Ⅰ）
商务中心服务（一）
Unit Twenty twoSecretarial Service
单元22文秘服务
Service Conversation 41Having the Meeting Material Copied
Service Conversation 42Typing of the Material
Unit Twenty threeFax Sending and Receiving
单元23收发传真服务
Service Conversation 43Receiving a Fax
Service Conversation 44Sending a Fax
Chapter TenBusiness Center Service（Ⅱ）
商务中心服务（二）
Unit Twenty fourTicket Booking
单元24票务服务
Service Conversation 45Booking a Train Ticket
Service Conversation 46Booking an Air Ticket
Unit Twenty fiveConcierge Service
单元25委托代办服务
Service Conversation 47Renting Equipment
Service Conversation 48Postal Expressing
Chapter ElevenHealth & Recreation Center Service
康体中心服务
Unit Twenty sixBody Care Service
单元26康体服务
Service Conversation 49Serving Basketball
Service Conversation 50Serving Bowling
Unit Twenty sevenBathing Service
单元27洗浴服务
Service Conversation 51Serving Sauna
Service Conversation 52Serving Swimming
Unit Twenty eightEntertaining Service
单元28娱乐服务
Service Conversation 53Serving Ballroom
Service Conversation 54Serving Net Bar
Chapter TwelveConvention & Exhibition Center Service
会展中心服务
Unit Twenty nineConvention Service
单元29会议服务
Service Conversation 55Reserving the Conference on the Phone
Service Conversation 56Discussing the Service Details
Unit ThirtyExhibition Service
单元30展览服务
Service Conversation 57Reserving an Exhibition
Service Conversation 58We re in an Urgent Need for Your Help
Chapter ThirteenShopping Service
商场部服务
Unit Thirty oneRecommending the Article for the Guest
单元31为客人推荐商品
Service Conversation 59Shopping at the Jewelry and Crafts Shop
Service Conversation 60Shopping at the Textile and Knitwear Shop
Unit Thirty twoDisplaying the Articles for the Customer to Choose
单元32展示商品供客人挑选
Service Conversation 61Shopping at the Chinese Arts and
Stationery Shop
Service Conversation 62Shopping at the Chinese Tea Counter
Chapter FourteenOther Service
其他服务
Unit Thirty threeLost and Found Service
单元33失物招领服务
Service Conversation 63Don t Worry, Sir
Service Conversation 64Claiming My Ring
Unit Thirty fourDepositing Service
单元34寄存服务
Service Conversation 65Luggage Depositing
Service Conversation 66Safe Deposit Box
Unit Thirty fiveTourism Service
单元35旅游信息服务
Service Conversation 67Showing the Way
Service Conversation 68Booking a Tour
Unit Thirty sixBaby sitting Service
单元36托婴服务
Service Conversation 69Baby sitting Service
Key to the Exercises
练习答案
参考文献
内容摘要
本书根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情境，使学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。书中设计了Service Position、Skills and Attainments、Position Knowledge等教学栏目，实现了酒店英语语言运用能力培养和酒店服务能力培养的有机结合。本书适合高职高专酒店管理专业和旅游相关专业教学使用，也可作为酒店行业的培训教材，或酒店从业人员自学之用。
精彩内容
中国酒店业的快速发展有目共睹。现在在校的酒店管理专业的学生正处于职业环境的黄金时段——酒店业的快速发展时期，这将为具有较高的酒店英语服务技能和管理技能的酒店人才提供更为广阔的发展空间。
高等职业院校酒店管理专业教育培养的是具有一定职业竞争力的酒店实用型专业人才，要让他们在未来的职业生涯中有能力去施展，有才华去发挥。提高这些学生的酒店英语服务技能，增强他们的职业竞争力，培养受星级酒店欢迎的实用型高技能特色人才，不仅是酒店业快速发展对高水准服务人才和管理人才的迫切要求，更是酒店管理专业课程建设和教学改革的方向与重要任务。而教材则是实现以学生英语服务能
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