目录 Chapter Ⅰ Front Office Unit One Room Reservations Ⅰ.Lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅶ.To Learn More Unit Two Check in Ⅰ.lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅶ.To Learn More Unit Three Check out Ⅰ.Lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅶ.To Learn More Unit Four Doorman Service Ⅰ.Lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅶ.To Learn More Chapter Ⅱ Housekeeping Service Unit One Showing a Guest to His Room Ⅰ.Lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅵ.To Learn More Unit Two Room Service Ⅰ.Lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅶ.To Learn More Unit Three Settling Guests Complaints Ⅰ.Lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅶ.To Learn More Chapter Ⅲ Business Center Unit One Printing & Copying Service and Using Internet Ⅰ.Lead in Ⅱ.Situational Dialogues Ⅲ.New Words and Expressions Ⅳ.Notes Ⅴ.Additional Items and Useful Expressions Ⅵ.Exercises Ⅶ.To Learn More Unit Two Sending & Receiving Faxes and Foreign Currency Exchange Ⅰ.Lead in …… Chapter Ⅳ Food and Beverage Chapter Ⅴ Shopping & Recreation Center Bibliography Appendix Useful Expressions in Hotel Appendix Vocabulary
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