目录 Unit 1 Growing into Office Professional Listening:Secretarial Ethics Speaking:Qualities of Secretary Reading:Role of Secretary Writing:Report Unit 2 Managing Office Work Listening:Secretarial Duties in Office Speaking:Office Equipment Reading:Essential Guide to Office Work Writing:Plan Unit 3 Managing Business Communication Listening=Answering a Phone Speaking:Factors of Communication in an Organization Reading:Ways to Communicate with Clients Writing:E mail Unit 4 Organizing a Conference Listening:Scheduling Meetings Speaking:Conference Arrangement Tips Reading:Role of the Secretary in a Successful Meeting Writing:Meeting Minutes Unit 5 Managing Business Trips Listening:Business Trips Speaking:Preparations of a Business Trip Reading:Travel ,Arrangement Writing:Meeting Agenda Unit 6 Hiring and Training Staff. Listening:Job Interview Speaking:Training Courses Reading:How to Read a Resme Writing:Job Description Unit 7 Motivating Staff、 Listening~Staff Appraisal Speaking:Retaining Staff Reading=Strategies to Retain Your Best Employees Writing:Contract ofEmployment Unit 8 Developing Working Relations Listening:Good Relations at Work Speaking:Rules of Workplace Relationsi; Reading:How to Deliver Exceptional Client Service Writing:Prospectus Unit 9 Building a Good Team Listening:Team Spirit Speaking:Factors in Tleam Success; Reading:What Makes a Good Leader Writing:Speech Unit 10 Improving Corporate Image Listening:Corporate Identity Speaking:Corporate Communication Reading:Establishing Your Company Image Writing:Advertisement Unit 11 Managing Emergency and Crisis Listening:Managing the Crisis_ Speaking:Top Steps to Manage Crisis Reading:Dealing with Public Relations Crisis Writing:Agreements Unit 12 Finance Managing Listening:Cash flow Speaking:Finan Statement Reading:Top Bookkeeping.Mistakes Made by Small Businesses Writing:Diagrams Bibliography Keys
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