作者简介 Ben Shneiderman,美国知名专家,长期从事用户界面设计的教学与研究工作,发表论文多篇,出版图书多部,在界面设计领域成果丰硕。
目录 PART 1 INTRODUCTION 2 CHAPTER 1 Usability of Interactive Systems 4 1.1 Introduction 6 1.2 Usability Goals and Measures 13 1.3 Usability Motivations 15 1.4 Goals for Our Profession 20 CHAPTER 2 Universal Usability 34 2.1 Introduction 36 2.2 Variations in Physical Abilities and Physical Workplaces 37 2.3 Diverse Cognitive and Perceptual Abilities 39 2.4 Personality Differences 40 2.5 Cultural and International Diversity 41 2.6 Users with Disabilities 44 2.7 Older Adult Users 47 2.8 Children 49 2.9 Accommodating Hardware and Software Diversity 52 CHAPTER 3 Guidelines, Principles, and Theories 56 3.1 Introduction 58 3.2 Guidelines 58 3.3 Principles 64 3.4 Theories 80 PART 2 Design PROCESSES 96 CHAPTER 4 Design 98 4.1 Introduction 100 4.2 Organizational Support for Design 102 4.3 The Design Process 105 4.4 Design Frameworks 111 4.5 Design Methods 115 4.6 Design Tools, Practices, and Patterns 123 4.7 Social Impact Analysis 129 4.8 Legal Issues 131 CHAPTER 5 Evaluation and the User Experience 138 5.1 Introduction 140 5.2 Expert Reviews and Heuristics 143 5.3 Usability Testing and Laboratories 147 5.4 Survey Instruments 159 5.5 Acceptance Tests 164 5.6 Evaluation during Active Use and Beyond 165 5.7 Controlled Psychologically Oriented Experiments 171 CHAPTER 6 Design Case Studies 180 6.1 Introduction 182 6.2 Case Study 1: Iterative Design Evaluation of Automated Teller Machines (ATMs) 183 6.3 Case Study 2: Design Consistency at Apple Computer 186 6.4 Case Study 3: Data-Driven Design at Volvo 188 6.5 General Observations and Summary 191 PART 3 INTERACTION STYLES 194 CHAPTER 7 Direct Manipulation and Immersive Environments 196 7.1 Introduction 198 7.2 What Is Direct Manipulation? 199 7.3 Some Examples of Direct Manipulation 206 7.4 2-D and 3-D Interfaces 216 7.5 Teleoperation and Presence 219 7.6 Augmented and Virtual Reality 224 CHAPTER 8 Fluid Navigation 238 8.1 Introduction 240 8.2 Navigation by Selection 242 8.3 Small Displays 255 8.4 Content Organization 258 8.5 Audio Menus 263 8.6 Form Fill-in and Dialog Boxes 264 CHAPTER 9 Expressive Human and Command Languages 276 9.1 Introduction 278 9.2 Speech Recognition 279 9.3 Speech Production 290 9.4 Human Language Technology 291 9.5 Traditional Command Languages 295 CHAPTER 10 Devices 300 10.1 Introduction 302 10.2 Keyboards and Keypads 304 10.3 Pointing Devices 310 10.4 Displays 328 CHAPTER 11 Communication and Collaboration 348 11.1 Introduction 350 11.2 Models of Collaboration 354 11.3 Specific Goals and Contexts 360 11.4 Design Considerations 368 PART 4 DESIGN ISSUES 384 CHAPTER 12 Advancing the User Experience 386 12.1 Introduction 388 12.2 Display Design 389 12.3 View (Window) Management 395 12.4 Animation 401 12.5 Webpage Design 403 12.6 Color 406 12.7 Nonanthropomorphic Design 412 12.8 Error Messages 416 CHAPTER 13 The Timely User Experience 426 13.1 Introduction 428 13.2 Models of System Response Time (SRT) Impacts 430 13.3 Expectations and Attitudes 434 13.4 User Productivity and Variability in SRT 436 13.5 Frustrating Experiences 438 CHAPTER 14 Documentation and User Support (a.k.a. Help) 446 14.1 Introduction 448 14.2 Shaping the Content of the Documentation 449 14.3 Accessing the Documentation 455 14.4 Reading from Displays versus Reading from Paper 460 14.5 Online Tutorials and Animated Demonstrations 465 14.6 Online Communities and Other Avenues for User Support 468 14.7 The Development Process 470 CHAPTER 15 Information Search 476 15.1 Introduction 478 15.2 Five-Stage Search Framework 482 15.3 Dynamic Queries and Faceted Search 492 15.4 Command Languages and “Natural” Language Queries 497 15.5 Multimedia Document Search and Other Specialized Search 498 15.6 The Social Aspects of Search 502 CHAPTER 16 Data Visualization 508 16.1 Introduction 510 16.2 Tasks in Data Visualization 511 16.3 Visualization by Data Type 519 16.4 Challenges for Data Visualization 527 AFTERWORD Societal and Individual Impact of User Interfaces 536 A.1 Future Interfaces and Grand Challenges 538 A.2 Ten Plagues of the Information Age 542 Name Index 549 Subject Index 555 Credits 573
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