Chapter 1 Introduction and Framework of the Book 国际公关绪论…1 1.1 Basic Knowledge基础知识…2 1.1.1 Definition定义…2 1.1.2 Features属性…3 1.1.3 Elements要素…4 1.1.4 Development发展…5 1.1.5 Practice实施…6 1.1.6 Theme Activities专题活动…8 1.2 Bilingual Case Studies双语案例…11 1.2.1 Chilean Mining Accident PR…11 1.2.2 杭州城市品牌国际公关…15 1.3 Further Reading拓展阅读…17 1.3.1 Disneyland Resort IPR Campaign…17 1.3.2麦当劳“3·15”事件公关…20 1.4 Simulation情景模拟…22 1.4.1 “International IT Hub” PR…22 1.4.2 含氯可乐事件公关…23 Exercises本章练习题…24
Chapter 2 International Public Relations of Nation 国家公关…30 2.1 Basic Knowledge基础知识…31 2.1.1 Definition定义…31 2.1.2 Features属性…31 2.1.3 Classification分类…33 2.1.4 Evolution演变…35 2.1.5 Practice实施…37 2.1.6 Public Relations Planning公关策划…40 2.2 Bilingual Case Studies双语案例…42 2.2.1 “ 9.11” Incident PR…42 2.2.2 创意英国公关…46 2.3 Further Reading拓展阅读…48 2.3.1 Maldives’ Underwater Cabinet Meeting…48 2.3.2 MH370事件公关…52 2.4 Simulation情景模拟…55 2.4.1 Chernobyl Disaster PR…55 2.4.2墨西哥形象公关…56 Exercises本章练习题…57
Chapter 3 International Public Relations of Local Government 地方政府国际公关…64 3.1 Basic Knowledge基础知识…65 3.1.1 Definition定义…65 3.1.2 Features属性…66 3.1.3 Classification分类…67 3.1.4 Evolution演变…68 3.1.5 Practice实施…69 3.1.6 Games and Competitions赛事申办…70 3.2 Bilingual Case Studies双语案例…73 3.2.1 Brazil World Cup PR…73 3.2.2 汶川地震公关…76 3.3 Further Reading拓展阅读…78 3.3.1 Hurricane Katrina PR…78 3.3.2 2011年西安世界园艺博览会…81 3.4 Simulation情景模拟…83 3.4.1 Paris Hijacking…83 3.4.2 第x届潍坊国际风筝节…85 Exercises 本章练习题…86
Chapter 4 International Public Relations of Intergovernmental Organization 政府间国际组织国际公关…91 4.1 Basic Knowledge基础知识…92 4.1.1 Definition定义…92 4.1.2 Features属性…92 4.1.3 Classification分类…94 4.1.4 Practice实施…97 4.1.5 International Meeting国际会议…98 4.2 Bilingual Case Stuides 双语案例…100 4.2.1 World Health Day Campaign…100 4.2.2 马德里“3·11”事件公关…104 4.3 Further Reading拓展阅读…107 4.3.1 UN Oil-for-Food Scandal PR…107 4.3.2 2014 APEC峰会公关…111 4.4 Simulation情景模拟…113 4.4.1 UN Peacekeepers Scandal PR…113 4.4.2 第X届东盟首脑会议公关…114 Exercises本章练习题…116
Chapter 5 International Public Relations of Non-Governmental Organizations 非政府间国际组织国际公关…120 5.1 Basic Knowledge基础知识…121 5.1.1 Definition 定义…121 5.1.2 Characteristics特征…124 5.1.3 Objective目标…125 5.1.4 Principles原则…126 5.1.5 Practice实施…127 5.1.6 Fund Raising募集资金…129 5.2 Bilingual Case Studies双语案例…132 5.2.1 WWF Giant Panda Conservation PR…132 5.2.2 国际奥委会盐湖城丑闻公关…135 5.3 Further Reading拓展阅读…137 5.3.1 Sanishop PR…137 5.3.2 绿色和平组织“我是一棵树”公关…139 5.4 Simulation情景模拟…141 5.4.1 FIFA Corruption Crisis PR…141 5.4.2 “地球一小时”公关…143 Exercises本章练习题…144
Chapter 6 Public Relations of Foreign Transnational Corporations 外国跨国企业国际公关…148 6.1 Basic Knowledge基础知识…149 6.1.1 Definition定义…151 6.1.2 Types of Company分类…151 6.1.3 Objectives目标…152 6.1.4 Evolution of PR for Foreign TNCs演变…155 6.1.5 Methods方法…156 6.1.6 Corporate Social Responsibility企业社会责任…157 6.2 Bilingual Case Studies双语案例…160 6.2.1 Nestle : The Baby Killer?…160 6.2.2 联邦快递公关…164 6.3 Further Reading拓展阅读…168 6.3.1 Shell and Its Environmental Issues…168 6.3.2 “速成鸡”事件公关…171 6.4 Simulation情景模拟…174 6.4.1 “BP Oil Spill” Issue…174 6.4.2 宜家:为大众创造美好的生活…176 Exercises本章练习题…177
Chapter 7 International Public Relations of China Transnational Corporation 中国跨国企业国际公关…181 7.1 Basic Knowledge基础知识…182 7.1.1 Definition定义…182 7.1.2 Features属性…183 7.1.3 Classification分类…184 7.1.4 Evolution演变…186 7.1.5 Practice实施…187 7.1.6 PR Advertising公关广告…189 7.2 Bilingual Case Studies双语案例…190 7.2.1 Haier Branding Strategy…190 7.2.2 “大白兔”甲醛危机公关…194 7.3 Further Reading拓展阅读…197 7.3.1 Sany Group Sued Barak Obama…197 7.3.2 阿里巴巴美国IPO上市公关…200 7.4 Simulation情景模拟…203 7.4.1 WeChat PR…203 7.4.2 华为芭蕾舞鞋广告…204 Exercises本章练习题…206
Chapter 8 International Public Relations of Public Figures 公众人物国际公关…209 8.1 Basic Knowledge基础知识…210 8.1.1 Definition定义…210 8.1.2 Features属性…211 8.1.3 Classification分类…212 8.1.4 Evolution演变…213 8.1.5 Practice 实施…215 8.1.6 Public Speech公关演讲…216 8.2 Bilingual Case Studies双语案例…217 8.2.1 Putin’s Hard-Man Image…217 8.2.2刘翔退赛危机公关…221 8.3 Further Reading拓展阅读…224 8.3.1 Lewinsky Scandal PR…224 8.3.2 陈光标慈善公关…228 8.4 Simulation情景模拟…230 8.4.1 Jolie’s Breast Surgery PR…230 8.4.2名人吸毒危机公关…232 Exercises本章练习题…234
Chapter 9 International Public Relations of Ordinary Figure 普通人物国际公关…238 9.1 Basic Knowledge基础知识…239 9.1.1 Definition定义…239 9.1.2 Nature属性…241 9.1.3 Classification分类…243 9.1.4 Evolution演变…243 9.1.5 Process of Practice实施过程…246 9.1.6 Interpersonal Relationship人际交往能力…248 9.2 Bilingual Case Studies双语案例…250 9.2.1 David Chang: The Road to Fame…250 9.2.2 “布鞋院士”李小文…253 9.3 Further Reading拓展阅读…256 9.3.1 Luxor Temple Carving Issue PR…256 9.3.2 斯诺登:“棱镜门”前后的系列公关…259 9.4 Simulation情景模拟…261 9.4.1 Jiang’s Kiss in the Airport…261 9.4.2 请吃切糕:大学生最可爱的危机公关…263 Exercises本章练习题…264
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