饭店英语(旅游专业21世纪高职高专系列教材)

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作者编者:张咏梅|责编:刘静

出版社山东大学

ISBN9787560734262

出版时间2012-08

装帧平装

开本其他

定价36元

货号31244934

上书时间2024-06-11

已实名已认证进店收藏店铺

商品描述: 目录
Chapter One General Introduction to the Hotel Industry
  Lesson One The Development History of the Hotel Industry
  Lesson Two Characteristics of the Hotel Business
Chapter Two Room Division
  Lesson One The Organizational Structure of Room Division
  Lesson Two Room Reservation
  Lesson Three Check-in Service
  Lesson Four Check-out Service
Chapter Three Housekeeping Department
  Lesson One General Introduction to the Housekeeping Department
  Lesson Two Basic Services
  Lesson Three Special Services
  Lesson Four Dealing with Emergency
  Lesson Five Dealing with Complaints
Chapter Four Food and Beverage Department
  Lesson One The Importance of Catering Service
  Lesson Two At the Restaurant
  Lesson Three Taking Orders
  Lesson Four Room Service
  Lesson Five Banquet Service

内容摘要
本书对酒店中各部门的运作进行了分析，以便于学习者在学习过程中对这些知识加以理解。本书共分七个大单元，每个单元都有情景会话和相应练习，教师可在讲课过程中根据实际情况安排进度。另外，本书还附有四个附录，以便于读者查阅相关术语。

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