目录 Topic 1 Introduction to Logistics Management Case Study Wal-Mart Wins with Logistics Overview Text 1.1 The Definition of Logistics 1.2 Components of a Logistics System 1.3 Perspectives and Methodology of Analyzing Logistics Systems Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 2 Order Management and Customer Service Case Study Toyota's Parts Logistics Overview Text 2.1 Order Management 2.2 The Definition of Customer Service 2.3 Dimensions of Customer Service 2.4 Performance Measures for Customer Service Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 3 Packaging and Material Handling Case Study AGV Eases Traffic at the Home Depot Overview Text 3.1 Packaging 3.2 Material Handling Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 4 Transportation Management Case Study Victoria's Secret for Success Overview Text 4.1 Transportation Service Choices and Their Characteristics 4.2 Transportation Modes: Single Mode 4.3 Transportation Modes: Intermodal Services 4.4 Classifications of Carriers 4.5 Bases for Rates 4.6 Domestic Documentation 4.7 International Documentation Vocabulary Difficult Sentences Core Words and Expressions Exercises Topic 5 Inventory Management Case Study DRP at Johnson & Johnson
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