目录 Chapter 1 Introduction to Cross-border E-commerce
Section 1 Cross-border E-commerce Section 2 B2B Platforms Section 3 B2C Platforms Exercises Practice & Role Play
Chapter 2 Pre-sale Work
Section 1 Platform Registration Section 2 Products Selection Section 3 Products Posting Section 4 On- site Marketing Exercises Practice & Role Play
Chapter 3 On- sale Communication
Section 1 Response to Inquiries Section 2 Price Negotiation Section 3 Confirmation of Orders Section 4 Related Products Promotion Exercises Practice & Role Play
Chapter 4 Cross-border E-commerce Logistics and Packaging
Section 1 Classification and Selection of Cross-border Logistics Section 2 Overseas Warehouse Section 3 Customs Clearance and Declaration of Cross-border E-commerce Section 4 Product Logistics Packaging and Labels Exercises Practice & Role Play
Chapter 5 After-sales Communication
Section 1 Customer Service Section 2 Customer Reviews Section 3 Dispute Settlement Exercises Practice & Role Play
Chapter 6 Cross-border E-commerce Marketing
Section 1 Cross-border E-commerce Multichannel Marketing Section 2 New Media Marketing Exercises Practice & Role Play
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