目录 Unit 1 Fundamentals of Business Letter Writing Lead-in Specimen letter 1 The Semi-indented Style Specimen letter 2 The Blocked Style Exercises
Unit 2 Establishment of Business Relations Lead-in Specimen Letter 1 Asking for Establishing Business Relations Specimen Letter 2 Asking for Establishing Business Relations Specimen Letter 3 Asking for Establishing Business Relations Specimen Letter 4 Reply to a Letter of Establishing Business Relations Specimen Letter 5 Reply to a Letter of Establishing Business Relations Specimen Letter 6 Asking to Provide Sales Agency Service Specimen Letter 7 Try to Resume the Old Business Relations Useful Sentences Letter-writing Guide Exercises
Unit 3 Inquiries and Replies Lead-in Specimen Letter 1 Make an Inquiry after Reading an Advertisement Specimen Letter 2 Customers Interested in the Displayed Products Specimen Letter 3 Asking for the Catalogue and Price List Specimen Letter 4 Sending Catalogues and Price Lists Specimen Letter 5 Asking for Quotations Specimen Letter 6 Reply to the Inquiry Useful Sentences Letter-writing Guide Exercises
Unit 4 Offers and Counter-offers Lead-in Specimen Letter 1 Make an Offer Based on Enquiry: A Firm Offer Specimen Letter 2 Make an often Based on Enquiry: A Non-firm Offer Specimen Letter 3 Counter-offer: Ask for a Price Cut Specimen Letter 4 Counter-offer: Ask for a Smaller Quantity Specimen Letter 5 Counter-offer: Ask for Alternation of Terms of Payment Specimen Letter 6 Reject the Price Reduction Specimen Letter 7 Make a Concession Specimen Letter 8 Accept the Counter-offer Useful Sentences Letter-writing Guide Exercise
Unit 5 Orders and Fulfillment of Orders Lead-in Specimen Letter 1 Making a Trial Order Specimen Letter 2 Enclosing an Order Form Specimen Letter 3 Place an Order
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