目录 Unit 1 Service PART I TEXT Text A What Are Services? Text B Service Level Agreement: Consequences for Non-performance PART II DIALOGUE Dialogue 1 Applying for a Visa Dialogue 2 Booking Tickets PART III GOOD TO KNOW:Transportation Terms PART IV EXERCISES Unit 2 Tourism PART I TEXT Text A Defining Tourism Text B Tourism, Good or Bad PART II DIALOGUE Dialogue 1 Changing Foreign Currency Dialogue 2 Taking a Taxi PART III GOOD TO KNOW:At the Airport PART IV EXERCISES Unit 3 Transportation and Travel Services PART I TEXT Text A Airline Services Text B Travel Services PART II DIALOGUE Dialogue 1 At the Information Desk Dialogue 2 Security Check PART III GOOD TO KNOW:Business Service PART IV EXERCISES Activity 1 Workshop 1.New Headline Unit 4 Hospitality Industry PART I TEXT Text A You Are What You Eat Text B Hostel PART II DIALOGUE Dialogue 1 Going Through Security Dialogue 2 Announcements at the Gate PART III GOOD TO KNOW.In the Restaurant PART IV EXERCISES Unit 5 Tourism Attraction PART I TEXT Text A Touring round Banff Text B Tourism Attraction PART II DIALOGUE Dialogue 1 On the Plane: Captains Announcement Dialogue 2 On the Plane: Having Meal PART III GOOD TO KNOW:The Types of Luggage PART IV EXERCISES Unit 6 Tourist Product PART I TEXT Text A The Silk Road, from Xian to Kashgar Text B Banpo Museum PART II DIALOGUE Dialogue 1 Immigration Formalities Dialogue 2 Luggage Claiming PART III GOOD TO KNOW:Maintenance and Safety PART IV EXERCISES Activity 2 Spot Survey and Class Presentation I: Incoming TouristsOverall Impression on China Unit 7 Tourism Marketing PART I TEXT Text A Tourism Marketing Text B Accor Launches Backpacker Brand PART II DIALOGUE Dialogue 1 Customs Clearance(A) Dialogue 2 Customs Clearance(B) PART III GOOD TO KNOW:Housekeeping PART IV EXERCISES Unit 8 Communication PART I TEXT Text A Developing Interpersonal Skills Text B The Concept of "Face" in Chinese-American Interaction PART II DIALOGUE Dialogue 1 Reserving a Room Dialogue 2 Arranging the Luggage PART III GOOD TO KNOW:Chinese Traditional Items PART IV EXERCISES Unit 9 Spe Interest Tours PART I TEXT Text A Virtual Tourism Text B Adventure Tours in Antarctica PART II DIALOGUE Dialogue 1 Tidying the Room Dialogue 2 Laundry Service PART III GOOD TO KNOW:Cashiers Terms PART IV EXERCISES Activity 3 Workshop 2:The Ski Resort Unit 10 Sports and Outdoor Activities PART I TEXT Text A Backpacking Text B Sport Tourism PART II DIALOGUE Dialogue 1 Room Service Dialogue 2 About the Use of Safe-Deposit Box PART III GOOD TO KNOW:Chinese Art PART IV EXERCISES Unit 11 Leisure and Recreation PART I TEXT Text A Elephant Tourism in Laos Text B Cruise PART II DIALOGUE Dialogue 1 Additional Bed Dialogue 2 Daily Items PART III GOOD TO KNOW.Switchboard PART IV EXERCISES Unit 12 Ecotourism PART I TEXT Text A Ecotourism Text B The Role of Ethics in Ecotourism PART II DIALOGUE Dialogue 1 Maintenance Service Dialogue 2 Lodging a Complaint at a Hotel PART III GOOD TO KNOW:Ancient Chinese Architecture PART IV EXERCISES Activity 4 Spot Survey and Classroom Presentation 2..Museum Visitors Survey Unit 13 Tourism Culture PART I TEXT Text A What Is Religion? Text B Films in Contemporary China PART II DIALOGUE Dialogue 1 Booking a Table Dialogue 2 Having Western Food PART III GOOD TO KNOW:Sports Items PART IV EXERCISES Unit 14 Tourism Impact PART I TEXT Text A So Impacts of Tourism Text B Ecological Impacts of Tourism PART II DIALOGUE Dialogue 1 Booking Tickets for Shows Dialogue 2 In the Fitness Center PART III GOOD TO KNOW:Public Transportation PART IV EXERCISES Unit 15 Tourism Sustainability PART I TEXT Text A Tourism Development in Cyprus Needs to Be Sustained Text g The Tourist as Target: Direct Victim of Political Instability PART II DIALOGUE Dialogue 1 Hairdressing Dialogue 2 Booking Facilities and Personnel PART III GOOD TO KNOW:Chinese Dishes PART IV EXERCISES Activity 5 Theme Trail Design for a Target City——Take Bostons Freedom Trail as a Template Appendix Tourism Links REFERENCES
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