目录 Project 1 Introduction Remarks Task 1 Structure of Business Letters Task 2 Form of Business Letters Task 3 Writing Principles of Business Letters Project 2 Establishing Business Relations Task 1 The First Communication from the Seller Task 2 The First Communication from the Buyer Task 3 Credit Inquiry Project 3 Enquiry, Offer and Counter-offer Task 1 General Enquiry and Reply Task 2 Specific Enquiry and Reply Task 3 Firm Offer Task 4 Non-firm Offer Task 5 Counter-offer Project 4 Order and Contract Task 1 Orders and Acknowledgement Task 2 Acceptance or Rejection of Orders Task 3 Sending Contract Project 5 Terms of Payment Task 1 Suggesting a Certain Term of Payment Task 2 Asking for an Easy Payment Task 3 Urging Establishment of L/C Task 4 Asking for Amendment to L/C Task 5 Asking for Extension of L/C Project 6 Shipment and Insurance Task 1 Packing Requirements Task 2 Shipment Task 3 Insurance Project 7 Complaints and Claims Task 1 Complaints and Reply Task 2 Claims and Settlement Reference参考文献 Appendix附录
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