目录 Part I Introduction 1 Organizational Behavior and Management 1.1 What Do Managers Do 1.2 What is Organizational Behavior? 1.3 Contributing Disciplines to OB 1.4 History of Organizational Behavior Research Part II Individual Behavior 2 Ability and Learning 2.1 Ability 2.2 Learning 3 Attitudes, and Job Satisfaction 3.1 Attitudes 3.2 Job Satisfaction 4 Personality and Value 4.1 Personality 4.2 Values 5 Emotions 5.1 An Emotions Perspective of Organizational Behavior 5.2 What are Emotions and Moods? 5.3 Sources of Emotions 5.4 Emotional Labor 5.5 Emotional Intelligence (EI) 6 Perception and Attribution 6.1 What Sensation and Perception 6.2 Factors That Influence Perception 6.3 Attribution Theory 6.4 Shortcuts or Biases in Person Perception 7 Motivation Theories 7.1 Defining Motivation 7.2 An Overview of Main Theories of Motivation 7.3 Content Theories of Motivation 7.4 Process Theories of Motivation 7.5 Integrating Contemporary Theories of Motivation 7.6 Intrinsic and Extrinsic Motivation Part III GROUP BEHAVIOR 8 Foundations of Group Behavior 8.1 Defining and Classifying Groups 8.2 Stages of Group Development 8.3 Group Structure 8.4 Group Decision Making 9 Work Teams 9.1 Why Have Teams Become So Popular? 9.2 Differences between Groups and Teams 9.3 Types of Teams 9.4 Creating Effective Team 10 Communication 10.1 Functions of Communication 10.2 The Communication Process 10.3 Organizational Communication 10.4 Communication Networks 10.5 Electronic Communication 10.6 Choice of Communication Channel 10.7 Barriers to Effective Communication 10.8 Conflict 11 Leadership Theories 11.1 What Is Leadership 11.2 Trait Theories 11.3 Behavioral Theories 11.4 Contingency Theories 11.5 Contemporary Leadership Theories Part IV Or clanizational Behavior 12 Organizational Structure and Design 12.1 Organization System 12.2 What Is Organizational Structure? 12.3 Organizational Designs 12.4 Why Do Structures Differ? 13 Organizational Culture 13.1 What Is Organization Culture? 13.2 Functional and Dysfunctional Effects of Organizational Culture 13.3 Organizational Culture Types 13.4 Creating and Sustaining culture 13.5 How Employees Learn Culture 14 Organizational Change and Development 14.1 Forces for Change 14.2 Managing Planned Change 14.3 Resistance to Change 14.4 Approaches to Managing Organizational Change 14.5 Organizational Development 14.6 Creating a Learning Organization Reference
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