目录 Chapter 1: THE ROLE OF THE CHIEF NEGOTIATOR Small Stage, Big Part Chapter 2: CHOOSING YOUR TEAM Big Guns, Little Guns Chapter 3: CONTROLLING NEGOTIATIONS Whos Calling the Shots? Chapter 4: INITIATING NEGOTIATIONS Getting the Lay of the Land Chapter 5: FACE-TO-FACE Sizing Up Your Counterparts Chapter 6: THE FUNCTION OF BIAS Perception versus Reality Chapter 7: SITE SELECTION How Do You Get There, from Here? Chapter 8: THE AGENDA Carve It in Stone Chapter 9: ABOUT TRANSLATORS Making Sure Your Message Gets Through Chapter 10: NEGOTIATING STYLES, PART 1 Major Personal Styles Chapter 11: NEGOTIATING STYLES, PART 2 Major Team Styles Chapter 12: PLANNING TO WIN Success Is a Choice, Not a Result Chapter 13: COUNTERING PERSONAL STRATEGIES How to Get the Upper Hand Chapter 14: COUNTERING TEAM STRATEGIES How to Keep the Upper Hand Chapter 15: SELECTING TACTICS Playing to Win Chapter 16: CLOSING THE DEAL Who Makes the Decision? Chapter 17: REPORTING RESULTS Is 99 Percent Enough? Chapter 18: COMMITMENT The Strain of Implementation Chapter 19: STRATEGIC AND TACTICAL GUIDELINES BY COUNTRY Chapter 20: GLOSSARY Chapter 21: RESOURCES
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