目录 Chapter 1 Writing and Your Career Ⅰ.THE IMPORTANCE OF PROFESSIONAL WRITING Ⅱ.THE SPECIFIC SITUATIONS FOR BUSINESS WRITING Ⅲ.THE KEY TO BUSINESS WRITING Ⅳ.THE CRITERIA FOR GOOD PROFESSIONAL WRITING SUMMARY PRACTICE Chapter 2 Writing Process Ⅰ.RESEARCHING Ⅱ.PLANNING Ⅲ.DRAFTING Ⅳ.POLISHING Ⅴ.DESIGNING DOCUMENT SUMMARY PRACTICE Chapter 3 Some Basics of Professional Writing Ⅰ.PARTS OF BUSINESS CORRESPONDENCE Ⅱ.WRITING BUSINESS MESSAGE SUMMARY PRACTICE Chapter 4 Conducting the Job Search Ⅰ.STARTING THE EMPLOYMENT PROCESS Ⅱ.PREPARING A SELF-APPRAISAL INVENTORY Ⅲ.PREPARING A RESUMIE Ⅳ.THE STYLES OF RESUME SUMMARY PRACTICE Chapter 5 Selling Yourself to Employers Ⅰ.PREPARING A COVER LETTER Ⅱ.COMPLETING AN EMPLOYMENT APPLICATION Ⅲ.INTERVIEWING Ⅳ.FOLLOW-UP LETTERS SUMMARY PRACTICE Chapter 6 Writing Routine Business Correspondence Ⅰ.MEMO WRITING Ⅱ.WRITING FAXES Ⅲ.WRITNG E-MAILS Ⅳ.MEETING COMMUNICATIONS Ⅴ.BLOGS SUMMARY PRACTICE Chapter 7 Writing Order Letters and Letters of Inquiry Ⅰ.SENDING ORDER MESSAGES Ⅱ.WRITING INQUIRIES AND REQUESTS Ⅲ.WRITING COLLECTION LETTERS SUMMARY PRACTICE Chapter 8 Sales Letters Ⅰ.PRINCIPLES OF WRITING SALES LETTERS Ⅱ.PLANNING SALES LETTERS Ⅲ.WRITING EFFECTIVE SALES LETTERS SUMMARY PRACTICE Chapter 9 Customer Relations Letters Ⅰ.WRITING GOODWILL MESSAGES Ⅱ.WRITING COMPLAINT LETTERS Ⅲ.WRITING ADJUSTMENT LETTERS SUMMARY PRACTICE Chapter 10 Writing Business Reports Ⅰ.THE FUNCTION OF BUSINESS REPORTS Ⅱ.STEPS FOR WRITING BUSINESS REPORTS Ⅲ.BUSINESS REPORT FORMAT Ⅳ.GUIDELINES FOR WRITING REPORTS AT WORK SUMMARY PRACTICE Appendix Bibliography
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