目录 Unit 1 Giving Travel Information(旅游咨询) Unit 2 Hotel Reservation(预订客房) Unit 3 Housekeeping Services(客房服务) Unit 4 Food & Beverage Services(餐饮服务) Unit 5 Communication Services(通信服务) Unit 6 Meeting Services(会议服务) Unit 7 Banquet Services(宴会服务) Unit 8 Recreation and En-tertainment Services(消遣服务) Unit 9 Local Tour Guide Services(地陪服务) Unit 10 Visiting Places of Interest(参观游览) Unit 11 Scenic Spots Introduction(景点介绍) Unit 12 Shopping(旅游购物) Unit 13 Settling Complaints(解决投诉) Unit 14 Dealing with Spe Problems(应对难题) Unit 15 Checkout Services(退房服务) Unit 16 Traditional Chinese Festivals(传统节日) Unit 17 Travelling Adver-tisement(旅游广告) 参考文献
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