目录 Part 1 Urban Rail Transit Passenger Service城市轨道交通客运服务 Unit 1 Formal Reception English 日常接待用语 Task 1.1 Greeting and Introduction 问候与介绍 Task 1.2 Thanks and Apologies感谢与致歉 Task 1.3 Guidance 引导提示 Task 1.4 Saying Goodbye 道别 复习思考题 Unit 2 Inquiry English 问询用语 Task 2.1 Time Inquiry 时间问询 Task 2.2 Route Inquiry 路线问询 Task 2.3 7rain Direction Inquiry 列车方向问询 Task 2。4 Transportation Inquiry 交通问询 复习思考题 Unit 3 Ticket Affairs 票务事务 Task 3.1 Ticket Inquiry 购票问询 Task 3.2 Ticket Services 票务服务 Task 3.3 Ticketing票务相关 Task 3.4 Deal with Station Ticket Affairs 车站票务事务处理 复习思考题 Unit 4 Ticket Trouble 票务问题处理 Task 4.1 Ticket Refund 退票 Task 4.2 Something Wrong with the Card 卡出T问题 Task 4.3 Make a Transfer 办理移资 Task 4.4 Pay for the Exact Fare 补足票价 复习思考题 Unit 5 Service in the Concourse 站厅服务 Task 5.1 Information Inquiry 信息问询 Task 5.2 Dealing with Complaints 投诉处理 Task 5.3 Lost and Found 失物招领 Task 5.4 Adverse Weather 特殊天气 复习思考题 Unit 6 Service in the Platform 站台服务 Task 6.1 Train Transfer Inquiry 换乘问询 Task 6.2 Picking up the Goods from the Track下轨道拾物 Task 6。3 Shopping Inquiry 购物问询 Task 6.4 Special Services 特色服务 复习思考题: Unit 7 Subway Security 安全运营 Task 7.1 Offering Help 提供帮助 Task 7.2 an Emergency on the Train 城市轨道交通列车出现突发事件 Task 7.3 Ticket Service for Great Capacity 大客流购票服务 Task 7.4 Handling AFC Equipment Failure AFC设备故障处理 复习思考题 Unit 8 Disposal of Passenger’S Special Affairs 乘客特殊事务处理 Task 8.1 Emergency 紧急状况 Task 8.2 Breakdowns 故障晚点 Task 8.3 First Aid 急救 Task 8.4 Large Passenger Flow Limiting大客流限流 复习思考题 Unit 9 Subway Broadcasting地铁广播 Task 9.1 Conventional Broadcast Script常规广播用语 Task 9.2 Special Broadcast Script特殊广播用语 Task 9.3 Emergencies Broadcast Script应急避险广播 Task 9。4 Train Service Broadcasting列车服务广播 复习思考题 Unit 10 Station Equipment 车站设备 Task 10.1 Ticket Vending Machine(TVM) 自动售票机 Task 10.2 Entrance/Exit Automatic Gate Machine 进站/出站自动验票门 Task 10.3 Accessible Elevator无障碍电梯 Task 10.4 Escalator/Moving Walkway 自动电扶梯 轰习思考题 Part 2 Basic Knowledge about Urban Rail Transit Service 城市轨道交通专业基础知识 Unit 11 A Brief Introduction to the Development of Urban Rail 7ransit城市轨道交通 发展简介 Task 1 1.1 the Development of Urban Rail Transit in the World 世界轨道交通的 发展 Task 11.2 the Development of Urban Rail Transit in China 中国城市轨道交通的 发展 Task 11.3 Beijing Subway北京地铁 复习思考题 Unit 12 A Brief Ilnntroduction to Metro Vehicle地铁车辆简介 Task 1 2.1 Recognize the Structure of Metro Vehicle 地铁车辆结构认知 Task 12.2 Recognize the Bogie 转向架的认知 Task 12.3 Types and Classification of Metro Vehicle 地铁车辆的类型和编组 复习思考题 Unit 13 OCC 运营控制中心 Task 13.1 Summary of OCC OCC概述 Task 13.2 Operational Model for OCC OCC的运作模式 Task 13.3 Functions of OCC OCC的功能 复习思考题 Unit 14 ATC 列车自动控制系统 Task 14.1 Names of Train System 列车系统的名称 Task 14.2 the Structure of ATC ATC的结构 Task 14.3 Functions of ATC ATC的功能 复习思考题 Unit 15 Train Operation 列车运行 Task 15.1 Names of Train Operation 列车运行相关的名称 Task 15.2 Something about Guangzhou Subway关于广州地铁 Task 15.3 Mode of Train Operation列车驾驶模式 复习思考题 Unit 16 Power Supply System供电系统 Task 1 6。1 Recognize the Structure of the Power Supply System 供电系统结构认知 Task 16.2 Recognize the Traction Power Supply System 牵引供电系统的认知 Task 16.3 Know More about the Contact Wire Netting 接触网类型认知 复习思考题 Unit17 BAS 环控系统 Task 17.1 Recognize the Structure of the BAS BAS结构认知 Task 17.2 Recognize the Main Equipment of the BAS BAS主要设备认知 Task 17.3 Functions of the BAS BAS的作用 复习思考题 Unit 18 FAS 火灾报警系统 Task 18.1 Recognize the Structure of the FAS FAS结构认知 Task 18.2 the Main Devices of the FAS FAS的主要设备 Task 18.3 Functions of the FAS FAS的功能 复习思考题 Unit 19 Signaling System.信号系统 Task 19.1 Recognize the Components of the Signaling System 信号系统组成的认知 Task 19.2 Recognize the Signaling Equipment信号设备的认知 Task 19.3 the Introduction to the Signaling System 信号系统简介 复习思考题 Unit 20 Telecommunication System 通信系统 Task 20.1 Recognize the Components of the Telecommunication System通信系统组成 认知 Task 20.2 Recognize the Functions of the Telecommunication System 通信系统功能的 认知 Task 20.3 Recognize Some 7ransmission Media传输媒介的认知 复习思考题 References 参考文献 Appendix 附 录 Appendix I Translation 参考译文 Appendix II the English Abbreviation for the Common Words of Metro地铁常用专业词 英文缩写 Appendix III Metro Service Words地铁服务专业词汇 Appendix IV Unit Learning Evaluation Table Style 项目学习评价表样式
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