Part I Pre-trip 1 Inquiry for booking and FIT Tour 2 Inquiry for booking a Group Tour
Part II Operation 3 Tailoring the Itinerary 4 Confirmation and deposit 5 Arranging Rooms 6 Meeting and Greeting the Guests 7 Check-in 8 Service En Route 9 At the Restaurant 10 Check-out 11 Seeing Off the Guests
Part III Post-trip 12 Post-trip Survey
附录1 Notes 附录2 Tape Scripts for Units 附录3 Words and Expressions
以下为对购买帮助不大的评价