目录 Chapter I Being a Secretary(进入职场) Section One Knowing Career(职业认识) Section Two Adapting to Working Surroundings(熟悉环境) Section Three First Impression(印象) Chapter II Interpersonal Relations(人际关系) Section One Getting along with People(熟悉环境) Section Two Asking for Advice(征求意见) Section Three Expressing Opinions(发表意见) Chapter III Daily Business(日常事务) Section One Reception(接待工作) Section Two Answering and Making Phone Calls(接打电话) Section Three Office Equipment(办公设备) Chapter IV Management of Business(处事能力) Section One Something Urgent(紧急事件) Section Two Letter Processing(信件处理) Section Three Complaint Settlement(处理抱怨) Chapter V Arranging Activities(活动安排) Section One Making Agenda(日程安排) Section Two Arranging Meetings(会议安排) Section Three Recreational Activities(娱乐活动) Chapter VI Business Knowledge(商务知识) Section One Human Resources(人力资源) Section Two Business Activities(商务活动) Section Three Blusiness Etiqueites(商务礼仪) Section Four Market Research(市场调研) Section Five Public Relations(公共关系) Chapter VII Trade Knowledge(贸易知识) Section One Establishing Trade Relations(建立关系) Section Two Agency(代理) Section Three Business Terms(贸易条款) Section Four Conclude Business(达成交易) Section Five Shipment and Insurance(装运投保) Chapter VIII Exhibition and Conference(会展知识) Section One Project planning(项目策划) Section Two Exhibition planning(筹备展会) Section Three Exhibition Reception(展会接待) Section Four Exhibit Introduction(展品介绍) Section Five After Show Work(展后总结) Bibliography(参考文献)
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