Unit 1 Hotel industry ABC I What Is a Hotel II How to Enter the Hotel World III Summary of Our Work IV Consolidation
Unit 2 Front Office (I) I What to Do in Handling Room Reservations II How to Handle Room Reservations III Summary of Our Work IV Consolidation
Unit 3 Front Office (II) I What Do You Know About a Registration Form II How to Register Guests III Summary of Our Work IV Consolidation
Unit 4 Front Office (III) I What Do We Do Every Day II How to Do Our Service Properly III Summary of Our Work IV Consolidation
Unit 5 Front Office (IV) I What to Do with the Hotel Bills II How to Be a Hotel Cashier III Summary of Our Work IV Consolidation
Unit 6 Housekeeping (I) I What Work Is Included in This Department II How to Do the Chamber Service III Summary of Our Work IV Consolidation
Unit 7 Housekeeping (II) I What Are Included in Personal Services II How to Offer Personal Services III Summary of Our Work IV Consolidation
Unit 8 Food & Beverage Departement (I) I What Is Served Here II How to Work in the Food and Beverage Department III Summary of Our Work IV Consolidation
Unit 9 Food & Beverage Departement (II) I What Is Served in a Western Restaurant II How to Serve Western Cuisine III Summary of Our Work IV Consolidation
Unit 10 Food & Beverage Departement (III) I What Are the Beverages We Serve II How to Serve Beverages III Summary of Our Work IV Consolidation
Unit 11 Shopping Arcade I What Is to Be Sold in Our Shopping Arcade II How to Promote Chinese National Culture III Summary of Our Work IV Consolidation
Unit 12 Recreation Department I What Activities Can We Go in for Here II How to Do Service Here III Summary of Our Work IV Consolidation
Unit 13 Event Department I What Are Provided for the Meeting Planner II How to Work for the Event Business III Summary of Our Work IV Consolidation
Unit 14 Sales & Marketing Department I What Products Should We Sell II How to Sell Our Products III Summary of Our Work IV Consolidation
Unit 15 Settling Complaints I What Will the Guests Complain About II How to Settle Complaints III Summary of Our Work IV Consolidation
Unit 16 Hotel Management I What Does Hotel Management Mean II How Is the Hotel Management Working III Summary of Our Work IV Consolidation
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