目录 Preface and Introduction Part Ⅰ STRATEGIC AND GENERAL CONSIDERATIONS 1 Performance Management in Context 1-1 Definition of Performance Management 1-2 Purposes of Performance Management Systems 1-3 The Performance Management Contribution 1-4 When Performance Management Breaks Down: Dangers of Poorly Implemented Systems 1-5 Characteristics of an Ideal Performance Management System 1-6 Integration with Other Human Resources and Development Activities 1-7 The Future is Now: Performance Management and the Nature of Work and Organizations Today Summary points Exercise 1-1 Ideal Versus Actual Performance Management System Exercise 1-2 Distinguishing Performance Management Systems from Performance Appraisal Systems Case Study 1-1 Performance Management at Network Solutions, Inc. Case Study 1-2 Performance Management at CRB, Inc. Endnotes 2 Performance Management Process 2-1 Prerequisites 2-2 Performance Planning 2-3 Performance Execution 2-4 Performance Assessment 2-5 Performance Review Summary points Exercise 2-1 Work (Job) Analysis Exercise 2-2 Performance Review Meeting Case Study 2-1 Disrupted Links in the Performance Management Process at Omega, Inc. Case Study 2-2 Performance Management at KS Cleaners Endnotes 3 Performance Management and Strategic P1anning 3-1 Definition and Purposes of Strategic Planning 3-2 Process of Linking Performance Management to the Strategic Plan 3-3 Strategic Planning Process 3-4 Building Support and Answering the "What's in it for me" Question Summary points Exercise 3-1 Linking Individual with Unit and Organizational Priorities Exercise 3-2 Building Support for a Performance Management System at the Gao, Inc. Case Study 3-1 Evaluating Vision and Mission Statement at PepsiCo Case Study 3-2 Linking Performance Management to Strategy at Practer & Gamble Endnotes Part Ⅱ SYSTEM INPLEMENTATION 4 Defining Performance and Choosing a Measurement Approach 4-1 Defining Performance: Behaviors and Results 4-2 Determinants of Performance: Abilities and Other Traits, Knowledge and Skills, and Context 4-3 Performance Dimensions 4-4 Approaches to Measuring Performance Summary points Exercise 4-1 Do You Have What it Takes? Assessing your Own Extreme Ounership Exercise 4-2 Role Play: Diagnosing Causes of Poor Performance Case Study 4-1 Diferentiating Task from Contextual Performance at Pharma Co.Company Case Study 4-2 Choosing a Performance Measurement Approach at Show Me the Money
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