Part Ⅰ Job-Seeking English Unit 1 English Resume 1 Concepts of Resume 2 Basic Factors 3 Basic Requirements 4 Examples of Resume Parts Unit 2 Application Letter 1 Functions of Application Letter 2 Structure of Application Letter Unit 3 Dialogue for Job-Interview 1 Opening Remarks 2 Personal Data 3 Character and Hobbies 4 Educational Background 5 Skills and Interests 6 Job-Seeking Reasons 7 Job-Quitting Reasons 8 Practical Experience 9 Job Objective 10 Salary Expectations 11 The End of Interview 12 Expressing Thanks 13 Inquiring Results Unit 4 Job Interview Guide 1 Grooming 2 Interview Etiquette 3 Interview Strategies 4 Telephone Interview
Part Ⅱ Hotel English Unit 1 Room Reservation 1 Making a Reservation 2 Changing a Reservation 3 Canceling a Reservation Unit 2 Ordering Food 1 Ordering Food at a Chinese Restaurant 2 Ordering Food at a Western Restaurant 3 Ordering Food at a Self-Service Restaurant 4 Ordering Food at a Vegetarian Restaurant Unit 3 Hotel Services 1 Wake-Up Service 2 Breakfast-Ordering Service 3 Laundry Service Unit 4 Settling Complaints 1 Settling a Complaint About Restaurant Service 2 Settling a Complaint About Room Reservation 3 Settling Complaint About Losing Personal Belongings 4 Settling the Complains About Hotel Facilities Problem
Part Ⅲ Business English Unit 1 Business Reception 1 Meeting at the Airport 2 Business Banquet 3 Departure Unit 2 Establishing Business Relationship 1 Company Introduction 2 Products Introduction Unit 3 Price Negotiation 1 Inquiry 2 Offers 3 Counter Offers Unit 4 After-Sale Services 1 Complaint 2 Claim
Part Ⅳ Secretary English Unit 1 Office Guidelines 1 Printing and Copying 2 Filing Unit 2 Making and Answering Telephone 1 Answering Telephone 2 Taking Messages Unit 3 Reception 1 Making Appointments 2 Receiving Visitors Unit 4 Making Reservations 1 Reserving a Room and a Table 2 Booking Tickets Unit 5 Dealing with Meeting 1 Meeting and Schedules Arrangement 2 Minutes Taking 3 Itinerary Making 4 Agenda Making
Part Ⅴ Tourism English Unit 1 Giving Travel Information Unit 2 Transportation 1 Traveling by Train 2 Traveling by Plane Unit 3 Receiving the Guests 1 Welcoming the New Arrivals 2 On the Way to the Hotel 3 Checking In Unit 4 Sightseeing 1 Inquiring 2 At the Scenic Spot 3 Visiting a Museum 4 Visiting a Famous University 5 Taking Pictures Unit 5 Shopping 1 Clothes 2 Cosmetics 3 Jewelry 4 Handicrafts 5 Special Local Products
Part Ⅵ English for Volunteers Unit 1 At the Auto Show 1 Booking a Ticket 2 Parking a Car 3 Visiting the Auto Show Unit 2 At the World Expo 1 Introducing the Circuit of Visits 2 Introducing the Pavilions 3 Directing the Way Unit 3 At the Universiade 1 Going Through the Security Check 2 Emergency Service Key to the Exercises 参考书目
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