高职高专行业英语系列教材：饭店英语

图书标准信息

• 作者 张文、韩常慧 编
• 出版社 外语教学与研究出版社
• 出版时间 2008-05
• 版次 1
• ISBN 9787560075457
• 定价 18.90元
• 装帧 平装
• 开本 16开
• 纸张 胶版纸
• 页数 204页
• 字数 100千字
• 正文语种 简体中文，英语

【内容简介】

　　本教材主要供高职高专饭店管理、餐饮管理与服务、旅游管理等专业的学生使用，具有以下特点：
　　选材全面，内容涉及预定、前厅服务、客房服务、餐饮服务、康乐与会议服务、投诉处理、销售、商务中心等工作环节；
　　突出行业性和实用性，紧密联系饭店业的实际运作，结合本行业英语实践的特点，使学生能够在饭店常见的情景中自如地交流；
　　编写设计新颖，图文并茂，内容生动，形式多样；
　　配有形式活泼的助教课件，为教师授课和学生自学提供更多资源。

【目录】

Unit1Reservations
PartIDialogues
PartIIReading:DutiesofaReservationist
PartIIIFurtherReading:ANewWayofHotelReservation
Unit2Reception
PartIDialogues
PartIIReading:HowtoBeaQualifiedFrontDeskStaff
PartIIIFurtherReading:TypesoftheFrontDeskStaffinHotels
Unit3ConciergesWork
PartIDialogues
PartIIReading:IntroductionofConciergesWork
PartIIIFurtherReading:CulturalDifferences
Unit4Housekeeping(I)
PartIDialogues
PartIIReading:DutiesandResponsibilitiesofHousekeepingStaff
PartIIIFurtherReading:LegalObligationsoftheHousekeepingDepartmentinAmerica
Unit5Housekeeping(II)
PartIDialogues
PartIIReading:DutiesoftheHousekeepingDepartment
PartIIIFurtherReading:RoomServiceProcedure
Unit6Maintenance
PartIDialogues
PartIIReading:ResponsibilityoftheEngineeringDepartment
PartIIIFurtherReading:VariousCallstotheEngineeringDepartment
Unit7good&Beverage(I)
PartIDialogues
PartIIReading:JobCategoriesandResponsibilitiesintheF&BService
PartIIIFurtherReading:GreetingandSeating
Unit8Food&Beverage(11)
PartIDialogues
PartIIReading:PossibleRestaurantProblems
PartIIIFurtherReading:ServiceofRedWines
Unit9HandlingComplaints
PartIDialogues
PartIIReading;:HandlingComplaints(I)
PartIIIFurtherReading:HandlingComplaints(II)
Unit10SalesDepartment
PartIDialogues
PartIIReading:HowSalesDepartmentFunctions
PartIIIFurtherReading:HospitalitySalesDistributionandPromotion
Unit11AttheBusinessCenter
PartIDialogues
PartIIReading:HistoryoftheBusinessCenter
PartIIIFurtherReading:ElectronicBusinessCenterinCoralGables,Fla.,Hotel
Unit12AttheRecreationCenter
PartIDialogues
PartIIReading:FitnessCenterServicesintheMarquetteHotel
PartIIIFurtherReading:TheRecreationHotel
Unit13AttheBeautyParlor
PartIDialogues
PartIIReading:WelcometoTrendsBeautyParlor
PartIIIFurtherReading:BeautyTips
Unit14AttheShoppingArcade
PartIDialogues
PartIIReading:ShoppinginHonolulusHotSpot
PartIIIFurtherReading:CaesarsPalace
Unit15Checkout
PartIDialogues
PartIIReading:HotelChainsTrySelf-ServeKiosksforCheck-inandCheckout
PartIIIFurtherReading:ARethinkforHotelCheckoutTimes
附录1：英汉饭店常用分类词汇表
附录2：2006年度全球酒店集团100强