饭店服务英语

图书标准信息

• 作者 姜文宏、李玉娟 著
• 出版社 高等教育出版社
• 出版时间 2004-04
• 版次 2
• ISBN 9787040252927
• 定价 29.60元
• 装帧 平装
• 开本 16开
• 纸张 其他
• 正文语种 简体中文，英语
• 丛书 普通高等教育“十一五”国家级规划教材

【内容简介】

《饭店服务英语》是普通高等教育“十一五”国家级规划教材，是原新世纪高职高专教改项目成果教材《饭店服务英语》的第二版。《饭店服务英语》是根据饭店业相关职业岗位群的实际工作需要，从切实提高饭店服务人员的英语语言交际能力出发进行构思、设计和编写的，形式新颖、选材独到、内容丰富、语言规范、针对性强，对高职高专院校饭店管理与服务专业学生英语语言交际能力的强化训练具有较高的实用价值。全书共设4个专题25个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4个部分。书后附有饭店服务英语常用专业词汇。《饭店服务英语》还附有MP3录音光盘，可作为听、说训练素材。《饭店服务英语》可作为高等职业院校、高等专科学校、成人高等院校、应用型本科院校饭店管理与服务专业及相关专业的教学用书，也可供五年制高职、中职学校学生使用，还可作为饭店从业人员的业务培训教材和参考读物。

【目录】

WorkshopOneEnglishforFrontOffice
Unit1RoomReservation
PartOneKeyPointsforTeaching,Learning&AssessmentintheUnit
LearningObjectives
KeyPointsintheUnit
PartTwoSimulationTraining
TechnicalTerms
SentencePatterns
SampleDialogues
Dialogue1ReceivingaReservation(BasicProcedures)
Dialogue2AGroupReservation
Dialogue3WeAreFullyBooked
ClassroomActivities
PartThreeExtendedReading
AdvanceReservations
PartFourExercises
Unit2Reception
PartOneKeyPointsforTeaehing,Learning&AssessmentintheUnit
LearningObjectives
KeyPointsintheUnit
PartTwoSimulationTraining
TechnicalTerms
SentencePattems
SampleDialogues
Dialogue1AGuestwithAdvanceReservationChecksin
Dialogue2RegisteringaTourGroup
Dialogue3ReceivingaWalk-inGuest
ClassroomActivities
PartThreeExtendedReading
WhatShouldHotelReceptionistDo?
PartFourExercises
Unit3BellService
PartOneKeyPointsforTeaching,Learning&AssessmentintheUnit
LearningObjectives
KeyPointsintheUnit
PartTwoSimulationTraining
TechnicalTerms
SentencePatterns
SampleDialogues
Dialogue1ReceivingaGuest&BringingHimtoHisRoom
Dialogue2RunningErrandsforGuests
Dialogue3GettingdowntheLuggagebeforetheGuestsCheckout
Dialogue4HiringaTaxi
ClassroomActivities
PartThreeExtendedReading
TheFrontDeskEmployees
PartFourExercises
Unit4MoneyExchange
PartOneKeyPointsforTeaching,Learning&AssessmentintheUnit
LearningObjectives
KeyPointsintheUnit
PartTwoSimulationTraining
TechnicalTerms
SentencePatterns
KeyPointsintheUnit
PartTwoSimulationTraining
TechnicalTerms
SentencePatterns
SampleDialogues
Dialogue1AnOverseasCall
Dialogue2MorningCall
Dialogue3TakingaMessage
ClassroomActivities
PartThreeExtendedReading
TelephoneCalls
PartFourExercises
Unit6Information
PartOneKeyPointsforTeaching,Learning&AssessmentintheUnit
LearningObjectives
KeyPointsintheUnit
PartTwoSimulationTraining
TechnicalTerms
SentencePatterns
SampleDialogues
Dialogue1InquiringaboutTelephoneFee
Dialogue2GivingInformation
Dialogue3PostingaLetter
ClassroomActivities
PartThreeExtendedReading
WaysofCategorizingHotels
PartFourExercises
Unit7Complaints
PartOneKeyPointsforTeaching,Learning&AssessmentintheUnit
LearningObjectives
KeyPointsintheUnit
PartTwoSimulationTraining
TechnicalTerms
SentencePatterns
SampleDialogues
Dialogue1MisunderstandingsattheFrontDesk
Unit8PayingtheBillandCheckingout
WorkshopTwoEnglishforHousekeepingDepartment
Unit9RoomCleaning
Unit10Guests'Requests
Unit11LaundryandValetService
Unit12RoomService
Unit13LostandFound
Unit14DamageandCompensation
Unit15ProblemsandMaintenance
WorkshopThreeEnglishforFoodandBeverageDepartment
Unit16TableReservation
Unit17ReceivingDiners
Unit18TakingOrdersandRecommendations
Unit19ChineseFoodRestaurant
Unit20WesternFoodRestaurant
Unit21BuffetandCoffeeShop
Unit22Complaints
Unit23Payment
Unit24BeverageService
WorkshopFourEnglishforOtherDepartments
Unit25SampleDialoguesforOtherDepartments