Chapter 1 Front Office Unit 1 Room Reservation Unit 2 Check-in Unit 3 Concierge Unit 4 Switchboard Unit 5 Business Center Unit 6 Check-out Chapter 2 Housekeeping Unit 7 Chamber Service Unit 8 Turn-down Service Unit 9 Laundry Service Unit 10 Lost and Found Unit 11 Maintenance Chapter 3 Food and Beverage Unit 12 Booking a Table Unit 13 Geceiving Guests and Taking Orders Unit 14 Room Service Unit 15 Beverage Service Chapter 4 Recreation Unit 16 Fitness Center Unit 17 Night Club Unit 18 Beauty Parlor Vocabulary 后记
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