行业英语系列教材：宾馆英语

图书标准信息

• 作者 郭兆康 著
• 出版社 高等教育出版社
• 出版时间 2009-01
• 版次 1
• ISBN 9787040121582
• 定价 25.00元
• 装帧 平装
• 开本 16开
• 纸张 其他
• 页数 260页
• 正文语种 简体中文，英语

【内容简介】

《宾馆英语》共16单元，每单元分4大模块；听力、会话、基础知识和综合练习。内容选材突出宾馆、酒店业一线服务和现场管理中各个环节，坚持听说领先的原则和任务为基（TaskBased）的原则，以培养学生口头交际能力为主旨，目的是为宾馆、酒店业培养一批既精通业务、又能熟练运用英语进行交际的中、高级管理人材。

【目录】

UNIT1HOIELINDUSTRYABC
1.WhatIsaHotel?
2.HowtoEntertheHotelWorld
3.SummaryofOurWork
4.Consolidation

UNIT2ROOMRESERVATION
1.WhattoDoinHandlingRoomReservations
2.HowtoHandleRoomReservations
3.SummaryofOurWork
4.Consolidation

UNIT3REGISTRATION
1WhatDoYouKnowAboutaRegistrationForm?
2.HowtoRegisterGuests
3.SummaryofOurWork
4.Consolidation

UNIT4CINCIERGE
1.WhatDoWeDoEveryDay
2.HowtoDoOurServiceProperly
3.SummaryofOurWork

UNIT5THECASHIER
1.WhattoDowiththeHotelBills
2.HowtoBeaHotelCashier
3.SummaryofOurWork
4.Consolidation

UNIT6HOUSEKEEPING(Ⅰ)
1.WhatWorkIsIncludedinThisDepartment
2.HowtoDotheChamberService
3.SummaryofOurWork
4.Consolidation

UNIT7HOUSEKEEPING(Ⅱ)
1.WhatAreIncludedinPersonal-Services
2.HowtoOfferPersonalServices
3.SummaryofOurWork
4.Consolidation

UNIT8SERVINGCHINESEFOOD
1.WhatIsServedHere
2.HowtoWorkintheFood&BecerraDepartment
3.SummaryofOurWork
4.Consolidation

UNIT9SERNINGWESTERNFOOD
1.WhatIsServedinaWesternRestaurant?
2.HowtoServeWesternCuisine
3.SummaryofOurWork
4.Consolidation

UNIT10SERNINGBEVERAGES
I.WhatAretheBeveragesWeServe?
2.HowtoServeBeverages
3.SummaryofOurWork
4.Consolidation

UNIT11SHOPPINGARCADE
I.WhatIstoBeSoldinOurShoppingArcade
2.HowtoPromoteChineseNationalCulture
3.SummaryofOurWork
4.Consolidation

UNIT12RECREATIONDEPARTMENTS
1.WhatActivitiesCanWeGoinforHere
2.HowtoDoServiceHere
3.SummaryofOurWork
4.Consolidation

UNlT13MEEIING
1.WhatAreProvidedfortheMeetingPlanner
2.HowtoArrangeCateringforaMeetingorSeminar
3.SummaryofOurWork
4.Consolidation

UNII14EXHIBITION
1.WhatTypesofExhibitionAretoBeServed
2.GetReadytoServeandSetupBooths
3.SummaryofOurWork
4.Consolidation

UNIT15SETTLLNGCOMPLAINTS
1.WhatWilltheGuestsComplainAbout
2.HowtoSettleComplaints
3.SummaryofOurWork
4.Consolidation

UNIT16HOTELMANAGEMENT
1.WhatDoesHotelManagementMean
2.HowIstheHotelManagementWorking
3.SummaryofOurWork
4.Consolidation
APPENDIXTAPESCRIPTS