宾馆英语
￥ 12.03 3.0折 ￥ 40 九五品
仅1件
作者《宾馆英语》编写组 编
出版社高等教育出版社
ISBN9787040411676
出版时间2017-01
版次1
装帧平装
开本16开
纸张胶版纸
页数199页
字数99999千字
定价40元
上书时间2024-05-31
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基本信息
书名:宾馆英语
定价：40.00元
作者:《宾馆英语》编写组 编
出版社：高等教育出版社
出版日期：2017-01-01
ISBN：9787040411676
字数：339000
页码：199
版次：1
装帧：平装
开本：16开
商品重量：
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内容提要
本教材主要按照宾馆行业工作流程编排学习任务。属于典型的任务型教材，专门针对宾馆行业服务英语听说读写技能需求进行培训设计。全书总共十门单元，每个单元都有一个主题。所有教学活动都以训练听说技能为主，兼顾读和写的技能训练。主要内容有：旅馆的几大类型介绍：预定的几种形式，迎宾服务，前台接待服务，包括登记、分房、发钥匙，住店期间的各种服务，比如叫醒服务、特殊要求、设备租用、洗烫服务、信息咨询、出租车服务、维修服务、客房服务、餐厅服务、酒吧服务等；离店手续办理，付款和结账方式；处理客人投诉等方面。
目录
Unit 1 Hotel industry ABCI What Is a HotelII How to Enter the Hotel WorldIII Summary of Our WorkIV ConsolidationUnit 2 Front Office （I）I What to Do iHandling Room ReservationsII How to Handle Room ReservationsIII Summary of Our WorkIV ConsolidationUnit 3 Front Office （II）I What Do You Know About a RegistratioFormII How to Register GuestsIII Summary of Our WorkIV ConsolidationUnit 4 Front Office （III）I What Do We Do Every DayII How to Do Our Service ProperlyIII Summary of Our WorkIV ConsolidationUnit 5 Front Office （IV）I What to Do with the Hotel BillsII How to Be a Hotel CashierIII Summary of Our WorkIV ConsolidationUnit 6 Housekeg （I）I What Work Is Included iThis DepartmentII How to Do the Chamber ServiceIII Summary of Our WorkIV ConsolidationUnit 7 Housekeg （II）I What Are Included iPersonal ServicesII How to Offer Personal ServicesIII Summary of Our WorkIV ConsolidationUnit 8 Food & Beverage Departement （I）I What Is Served HereII How to Work ithe Food and Beverage DepartmentIII Summary of Our WorkIV ConsolidationUnit 9 Food & Beverage Departement （II）I What Is Served ia WesterRestaurantII How to Serve WesterCuisineIII Summary of Our WorkIV ConsolidationUnit 10 Food & Beverage Departement （III）I What Are the Beverages We ServeII How to Serve BeveragesIII Summary of Our WorkIV ConsolidationUnit 11 Shopping ArcadeI What Is to Be Sold iOur Shopping ArcadeII How to Promote Chinese National CultureIII Summary of Our WorkIV ConsolidationUnit 12 RecreatioDepartmentI What Activities CaWe Go ifor HereII How to Do Service HereIII Summary of Our WorkIV ConsolidationUnit 13 Event DepartmentI What Are Provided for the Meeting PlannerII How to Work for the Event BusinessIII Summary of Our WorkIV ConsolidationUnit 14 Sales & Marketing DepartmentI What Products Should We SellII How to Sell Our ProductsIII Summary of Our WorkIV ConsolidationUnit 15 Settling ComplaintsI What Will the Guests ComplaiAboutII How to Settle ComplaintsIII Summary of Our WorkIV ConsolidationUnit 16 Hotel ManagementI What Does Hotel Management MeanII How Is the Hotel Management WorkingIII Summary of Our WorkIV Consolidation
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