目录 Unit 1 At the AirportUnit 2 Receiving a VisitorUnit 3 Knowing Your OfficeUnit 4 Secretarial English for Telephone UseUnit 5 Eating OutUnit 6 Going ShoppingUnit 7 Dealing with the BossUnit 8 Giving Advice to VisitorsUnit 9 Planning a MeetingUnit 10 Handling ComplaintsUnit 11 Business NegotiationUnit 12 Asking for Help and Reaching AgreementsUnit 13 International EtiquetteAppendix WritteForm of Secretarial EnglishTapescripts 作者介绍
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