内容提要 本书是一本优秀的管理沟通教材。作者在研究的基础上,全面介绍了经理人在现代工作场合中所必须掌握的沟通策略和技巧,具有很强的实用性和可读性。全书分为:现代组织中的管理、管理写作策略、信息理解策略、人际沟通策略、团队沟通策略五个部分。 目录 PART ONE MANAGING IN CONTEMPORARY ORGANIZATIONS Chapter 1 The Role of Communication in Contemporary Organizations A Brief Historical Overview of Managerial Communication Contemporary Dynamics Affecting Communication Contingencies The Transition Summary Cases for Small Group Discussion Endnotes Chapter 2 The Managerial Communication Process Levels of Managerial Communication A Strategic Approach Feedback and Measures of Effectiveness Critical Errors in Communication Summary Cases for Small Group Discussion Endnotes Chapter3 Technologically Mediated Communication A Framework for Using Technologically Mediated Communication Matching Technology and the Message A Look to the Future The Management Challenge Summary Cases for Small Group Discussion Endnotes PART TWO MANAGERIAL WRITING STRATEGIES Chapter 4 Contemporary Managerial Writing Collaborative Writing …… Chatper 5 Routine MessagesPART THREE STRATEGIES FOR UNDERSTANDINX GESSAGES Chapter 6 Manaement Reports and ProposalsPART THREE STRATIGISE FOR UNDERSTANDING MESSAGES Chapter 7 Managerial Listening Chapter 8 Nonverbal Communiation Chapter 9 Interculutral ManageriralPPART FOUR INTERPERSONAL COMMUNICATION STRATEGILS Chapter 10 Conflict Managemment Chapter 12 Conducting InterviewsPART FIVE GROUP COMMUNICATIONSTRATEGIES Chapter 13 Managing Meetings and teams Chapter 14 Making Formal PresentationsIndex 作者介绍
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