内容提要 《邮政英语》内容涉及邮政行业各业务板块,如:邮务类业务、速递物流业务、金融保险业务、集邮业务等。具体内容包括邮政历史、万国邮联、普遍服务、邮局、投递员、客户服务、集邮、直复营销、速递、物流、邮政技术与设备、邮政金融保险、社会责任和邮政可持续发展等方面的相关知识。 本教材编写队伍深入企业一线学习调研,长期为邮政企业进行邮政英语培训,开展多项教育和邮政课题研究,并且参与了邮政职业技能鉴定培训教材的编写和中国邮政网络培训学院的建设。本教材是编写组各位成员多年教学和企业实践经验的结晶。 目录 Unit 1 The PostReading 1 History of the PostReading 2 Universal Postal UnionUnit 3 Post 0fficeReading 1 Post Office of the Royal MailReading 2 Being Your Own PostmanUnit 3 Mail CarrierReading 1 Delivering the MailReading 2 Proud to ServeUnit 4 Customer ServiceReading 1 How to Treat Your Customers?Reading 2 Dealing with Difficult CustomersUnit 5 PhilatelyReading 1 Such a Simple Idea-The Story of the Postage StampReading 2 The Philatelist's PassionUnit 6 Direct MarketingReading 1 MailshotsReading 2 A Piece that PopsUnit 7 EMS and LogisticsReading 1 TNT ExpressReading 2 UPS Supply Chain SolutionsUnit 8 Postal Technology and EquipmentReading 1 Sorting the MailReading 2 The Challenge of Emerging TechnologiesUnit 9 Postal Finance and InsuranceReading 1 Japan Post BankReading 2 How Does Insurance Work?Unit 10 Social ResponsibilityReading 1 Leaving a Green FootprintReading 2 Taking Responsibility 作者介绍
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